Damon Lilly
Denver
Summary
Adept Sr Spec IT Service Center with a proven track record at Empower Retirement, I excel in system configuration, AWS Workspace, and fostering teamwork. Leveraged expertise in JAMF and PowerShell to enhance system efficiency and user support. My collaborative approach and technical acumen drive seamless IT solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr Spec IT Service Center
Empower Retirement
Denver
04.2017 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Configured and installed computer systems for other sub-organizations
- Coordinated with systems partners to finalize designs and confirm requirements
- Broke down and evaluated user problems
- MacOS builds and support (JAMF and manual)
- Amazon Workspaces builds with Power shell
- Refine and improve existing policy and procedures
Systems Analyst
Visa Inc.
Highland Ranch
06.2015 - 03.2017
- Performed system analysis, documentation, testing, implementation and user support for platform transitions
- Monitoring windows and Unix servers for alerts and sending out communications
- Resolved or escalated problem tickets to proper support teams
- Deliver Tier 2 ticketing support to resolve network and server issues
Desktop Support Technician
TEKsystems Inc.
Denver
04.2012 - 04.2015
- Evaluate the performance of computer systems and network
- Creating and correcting PowerShell scripts the drive automation
- Monitor and maintain email application and virus protect software
Education
Master of Science - Information Systems Security
University of Phoenix
Tempe, AZ06.2017
Skills
- System Configuration (PC/Mac)
- AWS Workspace
- App Streams
- SCCM
- JAMF
- AirWatch
- Citrix
- Sophos Central
- Service Now
- Remedy
- Cisco
- Global Protect (VPN)
- MS Azure/ Intune
- Windows PowerShell
- Teamwork and collaboration
Certification
- Jamf 100
Timeline
Sr Spec IT Service Center
Empower Retirement
04.2017 - Current
Systems Analyst
Visa Inc.
06.2015 - 03.2017
Desktop Support Technician
TEKsystems Inc.
04.2012 - 04.2015
Master of Science - Information Systems Security
University of Phoenix
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