DAMINIQUE DILLARD-RUSK
Aurora,CO
Summary
Over all the years in my work experience I always want to challenge myself. Wether that's juggling two jobs, mastering new skills within my job field, or even taking a leap of faith when shooting for a new job in a completely different field than what I'm used to. Only common thing is - I put my full effort in no matter what and want my team to be the best. That all starts with being the best I can be for them.
Overview
6
6
years of professional experience
Work History
SECURITY PROFESSIONAL
Allied Universal
04.2021 - Current
- Responded to security incidents and emergencies in a timely and effective manner, following established procedures and protocols
- Implemented and managed security protocols to ensure the safety and protection of company assets, employees, and visitors
- Collaborated with cross-functional teams to improve security measures and implement best practices to prevent security breaches and threats
- Recorded incident reports with detailed accounts of occurrences.
- Conducted 3-4 patrols each shift to ensure the safety of our clients.
SECURITY PROFESSIONAL
Advanced Security Professionals
08.2023 - 05.2024
- Monitored CCTV cameras to ensure the security and safety of a large commercial property
- Responded quickly and effectively to any suspicious activity or security breaches as captured on camera
- Provided friendly and professional customer service to visitors, tenants, and vendors in a high-security environment
- Collaborated with law enforcement and emergency response teams to coordinate appropriate responses to incidents and maintain a secure environment
- 5-10 patrols conducted depending on college campus site
WAREHOUSE TECHNICIAN / TRAINER
Amazon
12.2020 - 01.2022
- Demonstrated proficiency in operating various warehouse equipment such as forklifts and pallet jacks to efficiently move and organize merchandise within the facility
- Fulfilled over 60 orders a day with precision
- Skilled in accurately picking, packing, and shipping orders in a fast-paced environment to meet tight deadlines and exceed customer expectations
- Implemented and maintained HR policies and procedures in compliance with Amazon's standards and local regulations
- Conducted new hire orientation, on-boarding, and training sessions for warehouse employees
CUSTOMER SERVICE DESK/ ONLINE FULFILLMENT
Target
12.2019 - 12.2021
- Provided exceptional customer service by actively listening to and addressing customer concerns or complaints in a timely and professional manner
- Utilized scanning technology and inventory management systems to track and process incoming and outgoing shipments
- Picked and packed orders accurately and efficiently to meet Target's high quality standards for fulfillment operations
- Multitasked meeting customers needs as well as fulfilling about 60 orders
CUSTOMER SUPPORT TECHNICIAN
Invesco Investment Company
07.2019 - 12.2019
- Handled incoming telephone calls from clients around the country, educating them on the endless investment opportunities as well as educated clients about investments, trading tools, market mechanics, and retirements choices that best fit them
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- 10-15 calls taken daily
Education
HIGH SCHOOL DIPLOMA -
George Washington High School
Denver, Colorado05.2019
Skills
- Excel SpreadSheets
- Critical Thinking Skills
- Organization
- Hand Eye Coordination
- Self Motivation
- Reporting Invoice
- CCTV
- Inventory Monitoring
- Management
- Data Documentation
- Records Management
- Shipment Inspection
Timeline
SECURITY PROFESSIONAL
Advanced Security Professionals
08.2023 - 05.2024
SECURITY PROFESSIONAL
Allied Universal
04.2021 - Current
WAREHOUSE TECHNICIAN / TRAINER
Amazon
12.2020 - 01.2022
CUSTOMER SERVICE DESK/ ONLINE FULFILLMENT
Target
12.2019 - 12.2021
CUSTOMER SUPPORT TECHNICIAN
Invesco Investment Company
07.2019 - 12.2019
HIGH SCHOOL DIPLOMA -
George Washington High School
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