Damian Burks
Colorado Springs
Summary
Experienced assistant manager recognized for strong problem-solving and team coordination skills. Committed to enhancing operational efficiency and customer satisfaction through effective communication and employee mentorship.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Cinemark
Colorado Springs
11.2020 - Current
- Assisted in managing daily operations and staff scheduling for optimal service.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer inquiries and conflicts, enhancing overall customer satisfaction.
- Evaluated staff performance and delivered constructive feedback, fostering employee development.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
- Mentored newly hired employees, equipping them with knowledge of company programs to improve onboarding.
Tire Technician
Tire King
Colorado Springs
05.2018 - 10.2018
- Mounted and balanced tires on various vehicles, enhancing vehicle performance and customer satisfaction.
- Inspected tires for wear and damage, ensuring safety and compliance with industry standards.
- Managed tire stock and supplies, contributing to organized inventory and timely service.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO05-2021
Skills
- Operations oversight
- Team coordination
- Employee training
- Performance evaluation
- Time management
- Customer service
- Problem solving
- Effective communication
- Financial analysis
- Conflict resolution
Timeline
Assistant Manager
Cinemark
11.2020 - Current
Tire Technician
Tire King
05.2018 - 10.2018
High School Diploma -
Coronado High School