Dallas Rael

• Greeted guests upon arrival, providing a welcoming atmosphere.
• Managed check-in and check-out processes efficiently.
• Assisted in processing reservations through hotel management software.
• Coordinated with housekeeping to ensure timely room readiness for guests.
• Handled customer complaints with professionalism, ensuring guest satisfaction.
• Supported team members during peak hours to enhance service flow..
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
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• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained cleanliness and organization of checkout area to enhance shopping experience.
• Assisted in inventory management by restocking shelves and monitoring product levels.
• Handled cash, credit, and electronic payments while ensuring compliance with company policies.
• Adapted quickly to changing environments and diverse customer needs throughout shifts.
• Participated in training sessions to enhance operational knowledge and skills on products sold.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate inventory records and assisted with stock replenishment.
• Organized and prioritized clerical tasks to support daily operations.
• Assisted in training new staff on operational procedures and system usage.
• Responded promptly to customer inquiries, ensuring high satisfaction levels.
• Collaborated with team members to streamline workflow processes.
• Conducted regular audits of financial documents for accuracy and compliance.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Implemented loss prevention measures to reduce shrinkage and protect store assets.
• Collaborated with management to develop and implement store policies and procedures.
• Led weekly meetings with staff members, fostering open communication and encouraging teamwork among employees.

• Managed nightly financial reconciliations and ensured accuracy in revenue reporting.
• Conducted audits of daily transactions to identify discrepancies and resolve issues promptly.
• Supervised front desk operations, enhancing guest service protocols during overnight shifts.
• Trained junior staff on auditing procedures and use of property management systems.
• Ensured compliance with company policies and industry regulations during nightly operations.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.

• Resolved customer inquiries and concerns to enhance satisfaction and loyalty.
• Assisted in training new staff on operational procedures and customer service standards.
• Collaborated with team members to improve workflow and reduce wait times for customers.
• Demonstrated adaptability by quickly learning new products and services offered by the employer.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Resolved customer complaints and maintained clean and tidy checkout area.

Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Maintained clean and organized front desk areas to uphold polished company image.
• Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
• Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
• Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
• Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
• Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.

• Delivered exceptional customer service, enhancing overall shopping experience.
• Managed inventory levels, ensuring stock availability and organization.
• Trained new sales associates on product knowledge and sales techniques.
• Implemented promotional strategies to increase foot traffic and sales volume.
• Assisted customers with product selection, driving upsell opportunities.
• Collaborated with team members to achieve monthly sales targets consistently.
• Resolved customer complaints promptly, maintaining high satisfaction levels.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience..
• Resolved customer complaints with patience and understanding, restoring customer confidence.