Skilled in employee training and customer service excellence. Experienced in conflict resolution and inventory management, leading to improved operational efficiency and team performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
FOH Supervisor
Compass Group USA
Brush
05.2025 - Current
Coordinated daily operations to optimize workflow and service quality.
Trained new employees on company policies and service standards.
Monitored inventory levels and assisted with stock replenishment.
Handled customer inquiries, resolving issues promptly and professionally.
Implemented sanitation procedures to ensure a clean dining environment.
Directed front-of-house staff, maintaining high service standards and employee morale.
Established clear communication among staff through regular updates during shifts.
Tracked employee attendance and hours using timekeeping software.
Lead Server
Compass Group USA
Brush
05.2021 - 05.2025
Trained new servers on company standards and customer service techniques.
Oversaw dining room operations to ensure smooth service flow and guest satisfaction.
Maintained cleanliness and organization of dining areas during peak hours.
Managed staff of seven servers, delegating tasks for timely completion.
Implemented safety protocols to guarantee a secure dining experience for guests and staff.
Resolved conflicts among employees swiftly and fairly, fostering teamwork.
Verified guest satisfaction with meals, suggesting additional items to boost sales.
Stocked service areas with supplies during slow periods, ensuring readiness for peak times.
Wait Staff Member
Eben Ezer Lutheran Care Center
Delivered excellent customer service to residents and guests, ensuring enjoyable experiences.
Maintained cleanliness of dining areas and serving stations to uphold hygiene standards.
Collaborated with kitchen staff for timely meal delivery and effective communication on dietary needs.
Engaged with residents to enhance dining experiences through attentive service.
Supported team members during peak meal periods to ensure smooth operations.
Reported resident feedback to management for ongoing service improvement.
Executed opening and closing duties, including restocking supplies and cleaning floors.
Resolved customer complaints professionally to maintain a positive dining atmosphere.
Education
High School Diploma -
Brush High School
Brush, CO
05-2021
Skills
Employee training and development
Customer service excellence
Conflict resolution strategies
Inventory control
Sanitation standards
Team collaboration
Quality assurance practices
Employee scheduling and management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
Reading (Fantasy, Romance, Horror)
Concert/Live Music
Certification
ServSafe Food Handler
CCL Hydration in Older Adults Understanding and Optimizing
CCL Effective Leadership (in any role)
CCLHG Checkbook Training
CCL Dynamic Presenting: Tips and Tricks for Increasing Participation and Engagement
CCL Dementia and the Dining Experience: Practical strategies for Maximizing Nutrition
HIPAA Training: Protecting A Patient’s Right To Privacy