Dalia Lopez
Avon
Summary
Dedicated professional with strong skills in customer service and team supervision. Experienced in managing cash operations and resolving customer complaints, ensuring a seamless shopping experience and fostering team collaboration.
Overview
1
1
year of professional experience
Work History
Front End Supervisor
Eagle city market
Eagle
05.2025 - Current
- Supervised daily operations of front end team at local grocery market.
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Ensured compliance with store policies and procedures during transactions.
- Assisted customers with inquiries and resolved issues promptly at checkout.
- Managed cash register operations, including balancing drawers at shift end.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Processed returns and exchanges according to company policies.
- Directed and supervised staff performance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Used Point of Sale register system to complete transactions.
Assistant Manager
Family Dollar
Gypsum
10.2024 - 04.2025
- Assisted in managing daily store operations and staff schedules.
- Supported inventory management by organizing stock and conducting regular audits.
- Ensured customer satisfaction through effective communication and problem resolution.
- Trained new employees on store policies and customer service techniques.
- Collaborated with team members to maintain a clean and organized store environment.
- Handled cash register transactions accurately and efficiently during busy hours.
- Implemented promotional displays to enhance product visibility and appeal to customers.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
North High School
Denver, COSkills
- Cash handling
- Customer service
- Inventory management
- Point of sale
- Staff training
- Team leadership
- Problem resolution
- Performance coaching
- Team supervision
- Price verification
- Fluent in English and Spanish
- Cash register operation
- Opening and closing procedures
- Multitasking Abilities
Timeline
Front End Supervisor
Eagle city market
05.2025 - Current
Assistant Manager
Family Dollar
10.2024 - 04.2025
North High School