Overview
Work History
Education
Skills
Timeline
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Dalia Guzman

Lakewood,CO

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreen's Pharmacy
12.2022 - Current
  • Answered incoming phone calls and addressed questions from patients, insurance, and healthcare providers.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated verification and filling of more than 600 daily prescriptions.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Administered vaccines to patients, ensuring proper dosage and documentation.
  • Maintained up-to-date knowledge of vaccine protocols and safety guidelines.

Team Member

Popeyes
08.2021 - 01.2022
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.

Sales Associate

Heritage Ride Carousel
01.2020 - 12.2021
  • Proficient in using Square for payment processing, sales analytics, and business operations management
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Supervised children during carousel rides, actively preventing accidents and ensuring proper safety procedures were followed.

Education

Bachelor of Science - Biology

Regis University
Denver, CO

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Bilingual: Spanish/English
  • Certification: Adult and Pediatric First Aid/CPR/AED, Phlebotomist)
  • Adaptability/Flexibility
  • Multitasking
  • Attention to detail
  • Prioritization and organization
  • Time management

Timeline

Pharmacy Technician

Walgreen's Pharmacy
12.2022 - Current

Team Member

Popeyes
08.2021 - 01.2022

Sales Associate

Heritage Ride Carousel
01.2020 - 12.2021

Bachelor of Science - Biology

Regis University

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Dalia Guzman