Dalia Guzman
Lakewood,CO
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
12.2022 - Current
- Answered incoming phone calls and addressed questions from patients, insurance, and healthcare providers.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated verification and filling of more than 600 daily prescriptions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Administered vaccines to patients, ensuring proper dosage and documentation.
- Maintained up-to-date knowledge of vaccine protocols and safety guidelines.
Team Member
Popeyes
08.2021 - 01.2022
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Sales Associate
Heritage Ride Carousel
01.2020 - 12.2021
- Proficient in using Square for payment processing, sales analytics, and business operations management
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Supervised children during carousel rides, actively preventing accidents and ensuring proper safety procedures were followed.
Education
Bachelor of Science - Biology
Regis University
Denver, COSkills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Bilingual: Spanish/English
- Certification: Adult and Pediatric First Aid/CPR/AED, Phlebotomist)
- Adaptability/Flexibility
- Multitasking
- Attention to detail
- Prioritization and organization
- Time management
Timeline
Pharmacy Technician
Walgreen's Pharmacy
12.2022 - Current
Team Member
Popeyes
08.2021 - 01.2022
Sales Associate
Heritage Ride Carousel
01.2020 - 12.2021
Bachelor of Science - Biology
Regis University