Dakota Horbaczek
Arvada
Summary
Assistant Store Manager and business owner with 10+ years of leadership, operations, retail, hospitality, event management, and customer service experience. Proven success leading teams, managing business operations, developing employees, coordinating events, negotiating contracts, and driving customer satisfaction. Experienced in retail management, project coordination, business administration, marketing, financial oversight, and operational leadership. Recognized for strong communication, problem-solving, and the ability to manage multiple priorities in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Office Depot OfficeMax
Arvada, CO
04.2025 - Current
- Lead daily store operations, merchandising, inventory control, and customer service initiatives.
- Coach associates on sales performance, operational execution, and customer engagement.
- Manage cash office functions, deposits, and loss prevention procedures.
- Support hiring, onboarding, scheduling, and employee development.
- Resolve customer escalations while maintaining high service standards.
- Serve as Manager-on-Duty and oversee store operations in the absence of the Store Manager.
- Ensure compliance with company policies, operational standards, and safety procedures.
Owner/Operator
DI Records
Denver, CO
01.2019 - Current
- Founded and operate an independent record label supporting artists throughout the United States and internationally.
- Manage artist relations, contract negotiation, royalty administration, release scheduling, and business operations.
- Coordinate music distribution, digital marketing campaigns, media outreach, and promotional initiatives.
- Develop partnerships with venues, promoters, distributors, media outlets, and industry professionals.
- Plan and coordinate concerts, showcases, artist appearances, and festival participation opportunities.
- Manage event logistics including scheduling, artist communication, promotional materials, and stakeholder coordination.
- Oversee budgeting, accounting, website management, and long-term strategic planning.
- Lead artist development efforts focused on branding, marketing, and career growth.
- Manage multiple concurrent projects while maintaining strict release schedules and operational deadlines.
- Coordinate artist participation and promotional efforts for regional music festivals and community events including Millvale Music Festival and Brookline Breezefest.
Event Security Staff
Allied Universal Event Services
Pittsburgh, PA
04.2025 - Current
- Maintain a safe and secure environment for event attendees.
- Conduct bag checks and access control screenings.
- Coordinate with event staff, law enforcement, and emergency personnel.
- Assist with crowd management and conflict resolution.
- Monitor venue activity and respond to incidents professionally.
- Provide customer assistance and event information to guests.
Guest Services
AEG Worldwide
Pittsburgh, PA
05.2024 - 05.2026
- Assisted guests during concerts and special events while maintaining exceptional customer service.
- Managed ticket scanning, access control, and wristband distribution.
- Resolved guest concerns and escalated issues when necessary.
- Assisted ADA guests and ensured venue accessibility.
- Participated in emergency response and evacuation procedures.
- Enforced venue policies and safety regulations.
Tech Sales Supervisor
Staples
Pittsburgh, PA
08.2022 - 12.2024
- Led technology sales initiatives and coached associates on customer engagement strategies.
- Consistently drove add-on sales, rewards program enrollment, and service attachments.
- Mentored team members in effective sales techniques and customer service best practices.
- Troubleshot computers, printers, and technology-related customer issues.
- Assisted with inventory management, merchandising, and operational execution.
- Processed transactions, returns, and end-of-day cash reconciliation procedures.
Night Auditor / Hospitality Leadership
Multiple Hotels
Pittsburgh, PA
01.2015 - 07.2022
- Managed overnight hotel operations, guest services, and financial reporting.
- Performed nightly audits, account reconciliation, and revenue balancing.
- Utilized hotel management systems including FOSSE PMS.
- Supervised front desk personnel and coordinated daily operations.
- Resolved guest concerns and maintained high customer satisfaction.
- Managed reservations, check-ins, check-outs, and cash handling.
- Coordinated with housekeeping and maintenance teams.
- Ensured compliance with brand standards and operational procedures.
Education
High School Diploma -
Shaler Area High School
06-2008
Entrepreneur Program - Business Management
A.W. Beattie Career Center
06-2007
Skills
- Operations Management
- Retail Management
- Team Leadership
- Employee Development
- Project Management
- Customer Service
- Sales Leadership
- Business Development
- Event Planning
- Event Operations
- Vendor Relations
- Contract Negotiation
- Budget Management
- Financial Reporting
- Cash Management
- Inventory Control
- Merchandising
- Recruiting
- Hiring
- Training
- Scheduling
- Marketing
- Digital Marketing
- Public Relations
- Business Administration
- Conflict Resolution
- Problem Solving
- Strategic Planning
- Microsoft Office
- Google Workspace
- Technology Sales
- Hospitality Management
- Guest Services
- Loss Prevention
Timeline
Assistant Store Manager
Office Depot OfficeMax
04.2025 - Current
Event Security Staff
Allied Universal Event Services
04.2025 - Current
Guest Services
AEG Worldwide
05.2024 - 05.2026
Tech Sales Supervisor
Staples
08.2022 - 12.2024
Owner/Operator
DI Records
01.2019 - Current
Night Auditor / Hospitality Leadership
Multiple Hotels
01.2015 - 07.2022
Entrepreneur Program - Business Management
A.W. Beattie Career Center
High School Diploma -
Shaler Area High School