DAJE ROMERO
Huntington National Bank
Westminster
1
Certification
7
years of professional experience
Experienced Executive Assistant with expertise in managing complex schedules and coordinating meetings while safeguarding confidential information. Strong communicator and organizer, driving efficient office operations and fostering team collaboration. Resourceful problem-solver, consistently aligning with evolving priorities to achieve optimal results.
Work History
Branch Manager
1 Year 10 Months- Developed strategic plans to increase market share and drive revenue growth.
- Managed team performance through effective coaching and development initiatives.
- Enhanced customer satisfaction by implementing personalized service strategies and solutions.
- Led branch operations to ensure compliance with regulatory standards and internal policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Financial Relationship Banker
9 Months- Guided customers in understanding loan terms and conditions, facilitating informed decision-making.
- Coordinated with other departments to ensure timely processing of loan applications.
- Collaborated with management team to set expectations and overall morale of the team.
- Assumed responsibilities of Branch Manager to ensure branch operations continued smoothly. On a frequent basis to keep the branch operating smoothly in absence of Branch Manager
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Assisted clients with financial products, ensuring accurate information delivery and compliance with regulations.
Financial Service Representative III
1 Year 1 Month- Cultivated positive customer relations and coordinated with team members to resolve requests and inquiries efficiently.
- Assisted customers with completing loan applications and other paperwork.
- Partnered with other departments to expedite processing of loan applications.
- Guided customers in completing loan applications and necessary paperwork.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Assistant Banking Center Manager
2 Years 2 Months- Processed customer requests efficiently and accurately while identifying future needs for enhanced service.
- Recruit and hire talent for the company
- Oversee colleague (Teller and managerial) interactions with customers while providing on the spot feedback as well as conducting one on one meetings to track progress. Complete and present quarterly/yearly reviews with an overall performance rating.
- Lead team to safeguard audit controls by adhering to policies set for achieving satisfactory compliance ratings.
- Assisted in managing daily banking operations, ensuring compliance with policies and procedures.
- Developed staff training programs to enhance customer service and operational efficiency.
Education
High School Diploma
Skills
Strategic planning
Staff development
Leadership development
Problem resolution
Time Management
Adapts under pressure
Adaptability
Customer rapport
Communication Skills
Excellent work ethic
Certification
Certified Notary Public | Colorado Secretary of State | Expires 10/18/2027
Timeline
Branch Manager
Huntington National Bank
10.2024 - CurrentRead More
Financial Relationship Banker
Huntington National Bank
01.2024 - 10.2024Read More
Financial Service Representative III
Premier Members Credit Union
12.2022 - 01.2024Read More
Assistant Banking Center Manager
TCF National Bank
08.2019 - 10.2021Read More
Legacy High School
High School Diploma
Read More