DAISY CAROLINA PRADA LOAIZA
Bogotá
Summary
Well-qualified PROFESSIONAL IN INFORMATION AND DOCUMENTATION SCIENCE, LIBRARIANSHIP AND ARCHIVAL SCIENCE familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service, digital information, museums, libraries, files, administrative operations. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Customer Service Assistant - Translator
Chinese Shao Lin Center
United Arab Emirates- DUBAI
08.2022 - 11.2023
- Promotion, product customer service, user support in processes and procedures, translator of texts, presentations, advertising creator.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted customers with product selection, providing detailed information on features and benefits.
Document Management Administrator (E)
OIL COOPERATIVE FUND - COOPETROL
Bogota, Colombia
09.2020 - 01.2022
- Administering the document management system (archives and correspondence), preparing and presenting monthly management reports and indicators, administration of master and historical databases of management, central and historical archives, training to workers in all matters related to the administration, handling, organization and identification of physical and digital files, presentation and proposals for the improvement of internal processes and procedures, monitoring and control of document management requirements at national level, requirements and preparation of specifications for contracting services, supervision of archiving and correspondence contracts, coordination of mass mailings and express courier services at national level, interviews and preparation of Coopetrol document retention tables.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, arranged, and input information into database system.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
Document Management Analyst
OIL COOPERATIVE FUND - COOPETROL
Bogota, Colombia
06.2015 - 09.2020
- Consolidation and issuance of reports, along with management statistics of mass mailings, preparation of monthly administrative expenses forecast; verification, validation and distribution of invoices for services provided mass mailings, correspondence at national level and consultation and storage of documents; propose optimal changes in the procedures and activities carried out in the area in accordance with the archival standards and needs of the Cooperative; coordinate and carry out the process of documentary transfers: Management and central archive according to the schedule and archival standards and / or archive manual; advise the areas about the processes in document management; update and record progress in activities carried out during the month and pending to date in the management indicator, follow up on loans and consultations areas; development and preparation of documentation susceptible to elimination according to documentary valuation, adapting the physical space of rolling files for annual documentation, preparation of the different archival instruments for documentary control; support, improvements and progress in the development of documentary retention tables; updating of inventories of documents kept in the central and historical archives; support in the management or coordination of collections or deliveries of correspondence shipments.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
Archive and Correspondence Assistant
OIL COOPERATIVE FUND - COOPETROL
Bogota, Colombia
10.2013 - 06.2015
- Application of archiving processes and procedures taking into account the archive manual and general archive regulations, such as reception, verification, classification and organization of information, database management, digitalization of documents, insertion of documents, consultation and loan of documents, handling, administration and organization of accounting and administrative documents, securities, reports, personnel documents and associated credits, reception and dispatch of correspondence.
Assistant
BBVA COLOMBIA EMPLOYEE BANK
Bogota, Colombia
04.2012 - 10.2013
- Administration and custody of the documentation found in the management archive, where all the archival processes and procedures are applied from the time the document is produced until the time of transfer to the inactive archive, the documents are of a commercial nature, since the organization is based on savings and credit; Among the archival procedures are the reception, organization, classification, ordering, creation of folders by associate, administration, control and updating of the database, among other functions, the management of stationery and control of photocopies for staff, communication with suppliers and coordination of orders.
Archive Technician
GENERAL ARCHIVE OF THE NATION - AGN
07.2011 - 12.2011
- Quality control of each of the work done by the people in charge, administration and coordination in allocation, receipt and delivery of documentation, monthly report of activities, as well as quality control and database typing.
Assistant
ACCION S.A
11.2010 - 04.2011
- Enlistment, classification, organization, ordering, updating, reception and sending of Club Nómina Preferente cards to National destiny; creation of data base.
Documentary Management Assistant
SERTEMPO S.A.
Bogota, Colombia
11.2010 - 11.2010
- Training University staff in the proper handling of information, updating of Documentary Retention Tables, coordination of documents to be transferred to the Central Archive, control and loan of documents, management of databases, reports, statistics, custody of files.
Temporary Document Management Assistant
COLEGIO MAYOR DE NUESTRA SEÑORA DEL ROSARIO (UNIVERSITY)
Bogota, Colombia
08.2008 - 05.2010
- Training staff from different areas in the handling of documentation, in the proper way to guard and organize it, in order to ensure a relevant work in the departments that are part of the institution and allow them to be at the forefront in the implementation and use of the Document Retention Tables in accordance with the rules established by the General Archive of the Nation
- In addition, participation in the elaboration of the documentary inventory of the central archive, custody of the management archive of the Faculty of Jurisprudence, implementation of archival processes and procedures, management of the office package and customer service.
Trainee
SENA - INDUSTRIAL MANAGEMENT CENTER
Bogota, Colombia
07.2008 - 08.2008
- Digitalization SENA´S library books by means of the Scanner and with the help of the special programme for the modification and adjustment of digital documentation.
Education
ENGLISH LANGUAGE - INTERMEDIATE (B2) EN DUBAI - English Language
ES DUBAI
Emirates Arab United, Dubai06.2022
USE OF EXCEL AND ACCESS FOR THE DEVELOPMENT OF BUSINESS MANAGEMENT APPLICATIONS -
SENA - 40 hours course
05.2021
DOCUMENT MANAGEMENT PROGRAMME WORKSHOP -
General Archive of The Nation
Bogota, Colombia03.2018
PROFESSIONAL IN INFORMATION AND DOCUMENTATION SCIENCE, LIBRARY AND ARCHIVES SCIENCE, LIBRARY AND ARCHIVES STUDIES -
University of Quindío
Bogota, Colombia01.2016
SEMINAR ADMINISTRATION PUBLIC ADMINISTRATION Y ELECTRONIC DOCUMENT MANAGEMENT -
Rosario University
Bogota, Colombia10.2014
ENGLISH -
Distrital University- ILUD Prof. I And II (B1)
Bogota, Colombia09.2014
INTERMEDIATE AND ADVANCED EXCEL -
Intelligent Training
07.2014
LANGUAGE ENGLISH -
American School Way A1 - B1
01.2013
WORD AND EXCEL -
Advanced Intermediate Level Consultores y Tecnología de Colombia S.A.S
07.2012
USE OF MICROSOFT OFFICE 2007 TOOLS: EXCEL -
SENA Virtual
11.2010
DOCUMENTARY LEGISLATION -
SENA Virtual
07.2010
TECHNOLOGIST IN DOCUMENT MANAGEMENT -
SENA Administrative Management Centre
01.2009
High School Diploma -
INEM FRANCISCO DE PAULA SANTANDER
Bogota, Colombia01.2006
Skills
- Request Management
- Complaint Resolution
- Payment Processing
- Data Entry
- Documentation and Reporting
- Multitasking
- Adaptability
- Microsoft Office
- Quality Control
identity card
1.026.269.544
personal information
- Place of Birth: Bogotá - Cundinamarca
- Date of Birth: 06/17/90
- Marital Status: Single
references
- LAURA ALEJANDRA TORRES, Director of Administrative Services Caja Cooperativa Petrolera - COOPETROL, 7440707 Ext 346
- MARTHA GAITAN, Administrative and Financial Assistant Manager Fondo de Empleados BBVA COLOMBIA - FOE, 3275300
- ERIKA DORAINE ROBAYO, Industrial Engineer, +1 (313) 4633661
- JEIMY LIZETH JAIMES MALDONADO, Librarian, 3003481908
Timeline
Customer Service Assistant - Translator
Chinese Shao Lin Center
08.2022 - 11.2023
Document Management Administrator (E)
OIL COOPERATIVE FUND - COOPETROL
09.2020 - 01.2022
Document Management Analyst
OIL COOPERATIVE FUND - COOPETROL
06.2015 - 09.2020
Archive and Correspondence Assistant
OIL COOPERATIVE FUND - COOPETROL
10.2013 - 06.2015
Assistant
BBVA COLOMBIA EMPLOYEE BANK
04.2012 - 10.2013
Archive Technician
GENERAL ARCHIVE OF THE NATION - AGN
07.2011 - 12.2011
Assistant
ACCION S.A
11.2010 - 04.2011
Documentary Management Assistant
SERTEMPO S.A.
11.2010 - 11.2010
Temporary Document Management Assistant
COLEGIO MAYOR DE NUESTRA SEÑORA DEL ROSARIO (UNIVERSITY)
08.2008 - 05.2010
Trainee
SENA - INDUSTRIAL MANAGEMENT CENTER
07.2008 - 08.2008
ENGLISH LANGUAGE - INTERMEDIATE (B2) EN DUBAI - English Language
ES DUBAI
USE OF EXCEL AND ACCESS FOR THE DEVELOPMENT OF BUSINESS MANAGEMENT APPLICATIONS -
SENA - 40 hours course
DOCUMENT MANAGEMENT PROGRAMME WORKSHOP -
General Archive of The Nation
PROFESSIONAL IN INFORMATION AND DOCUMENTATION SCIENCE, LIBRARY AND ARCHIVES SCIENCE, LIBRARY AND ARCHIVES STUDIES -
University of Quindío
SEMINAR ADMINISTRATION PUBLIC ADMINISTRATION Y ELECTRONIC DOCUMENT MANAGEMENT -
Rosario University
ENGLISH -
Distrital University- ILUD Prof. I And II (B1)
INTERMEDIATE AND ADVANCED EXCEL -
Intelligent Training
LANGUAGE ENGLISH -
American School Way A1 - B1
WORD AND EXCEL -
Advanced Intermediate Level Consultores y Tecnología de Colombia S.A.S
USE OF MICROSOFT OFFICE 2007 TOOLS: EXCEL -
SENA Virtual
DOCUMENTARY LEGISLATION -
SENA Virtual
TECHNOLOGIST IN DOCUMENT MANAGEMENT -
SENA Administrative Management Centre
High School Diploma -
INEM FRANCISCO DE PAULA SANTANDER