Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Daisy Guzman

Denver

Summary

Results-driven professional specializing in executive support and business operations. Proven ability to manage multiple tasks efficiently, ensuring high-quality outcomes. Strong background in office management, accounting, and vendor negotiations, leading to enhanced operational efficiency. Recognized for exceptional customer service and effective team collaboration, maximizing resource utilization and profitability.

Overview

4
4
years of professional experience

Work History

Store Manager

JD Sports|Finishline
Lonetree
09.2023 - Current
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Updated POS system with new products and promotional offers.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Established customer service standards and monitored staff compliance.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Organized promotional events to increase product awareness.
  • Monitored inventory levels and placed orders to restock shelves.
  • Managed daily banking activities such as deposits and withdrawals.
  • Maintained accurate records of employee performance reviews.
  • Delegated work to staff, setting priorities and goals.
  • Performed regular price checks to ensure competitive pricing.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Assessed operational efficiency of the store's departments.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Ensured compliance with safety regulations and company policies.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Assistant Manager

Pro Image Sports
Broomfield
06.2023 - 09.2023
  • Recruited and trained new employees to meet job requirements.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained up-to-date knowledge of company products and services.
  • Created reports on sales trends, inventory levels, and financial data.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.

Sales Associate

Forever 21
Broomfield
07.2021 - 06.2023
  • Gave out product samples, coupons and pamphlets to encourage sales.
  • Developed promotional strategies to increase sales volume.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assisted customers with product selection, sizing and styling.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Adhered to company initiatives and achieved established goals.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Education

High School Diploma -

Northglenn Highschool
Northglenn, CO
05-2022

Skills

  • Financial analysis
  • Inventory management
  • Visual merchandising
  • Customer service
  • Sales reporting
  • Employee training
  • POS system management
  • Team building
  • Budget management
  • Problem solving
  • Relationship building
  • Compliance monitoring
  • Opening and closing procedures
  • Shift scheduling
  • Team leadership and coaching
  • Retail sales techniques
  • Delegating work
  • Recruitment
  • Customer relationship management

Languages

Spanish
Limited

References

References available upon request.

Timeline

Store Manager

JD Sports|Finishline
09.2023 - Current

Assistant Manager

Pro Image Sports
06.2023 - 09.2023

Sales Associate

Forever 21
07.2021 - 06.2023

High School Diploma -

Northglenn Highschool

Similar Profiles

CREATE PROFILE
Daisy Guzman