Daisy Estrella Moncada Leon
Longmont
Summary
Bilingual and community focused professional with a strong background in Criminal Justice and experience helping people through interpreting, customer service, and small business work. I’m passionate about supporting others, especially when they’re navigating difficult or confusing systems. I bring empathy, attention to detail, and a strong work ethic to everything I do. I’m excited to be part of a team that helps people feel heard, supported, and treated with fairness.
Overview
4
4
years of professional experience
Work History
Interpreter
Community Language Cooperative
02.2024 - Current
- Provide Spanish-English interpretation in various community settings, ensuring clear and culturally sensitive communication.
- Ensure clarity, neutrality, and cultural accuracy while maintaining strict confidentiality and professionalism.
- Help clients feel seen, heard, and understood in often high-stress or emotional situations.
- Collaborate with community leaders and service providers to build trust with limited-English-speaking individuals and families.
- Developed a strong understanding of trauma-informed communication and cultural humility.
Server, Host, To-Go & Busser
Texas Roadhouse
01.2023 - Current
- Successfully cross-trained in four roles, demonstrating flexibility, teamwork, and a strong work ethic in a fast-paced environment.
- Delivered attentive service, managed phone and to-go orders, and ensured accuracy and efficiency while maintaining composure under pressure.
- Strengthened multitasking, communication, and customer service skills
Owner & Designer
Independent Floral Business
05.2024 - Current
- Founded and operate a home based floral business, creating unique, handcrafted floral arrangements for birthdays, holidays, and special events.
- Manage all aspects of the business, including design, customer communication, order fulfillment, delivery coordination, and social media marketing.
- Use floral design as a creative outlet and a way to spread joy and positivity to others.
- Built a loyal customer base through word of mouth, repeat clients, and attention to quality and detail.
- Strengthened my skills in time management, entrepreneurship, and building personal client relationships.
Busser & Server
Casa Agave (formerly Tequilas)
09.2021 - 01.2023
- Started in a support role and was promoted to server after showing reliability, customer focus, and initiative.
- Maintained cleanliness, reset tables efficiently, and created a welcoming environment for guests.
- Took orders, coordinated with kitchen staff, and delivered food and drinks with professionalism, building strong customer service and communication skills
Education
Associate of Arts - Criminal Justice
Front Range Community College
05.2025
High School Diploma -
Skyline High School
05.2023
Skills
- Bilingual: Fluent in English & Spanish
- Certified Community Interpreter: Cultural sensitivity, neutrality, and confidentiality
- Trauma-informed care & communication
- Strong interpersonal skills and ability to de-escalate stressful situations
- Compassionate listener and clear communicator
- Organized, reliable, and self motivated
- Customer service expertise in high-pressure environments
- Tech-savvy with social media, digital scheduling, and office software
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Criminal Justice Field Experience
- Longmont Police Department – Ride-Along Participant
- Fall Semester, 2024
- Completed multiple ride-alongs with Police Officer Marisol Reyes, gaining firsthand insight into community policing and law enforcement practices.
- Observed police procedures, public interactions, and daily operations as part of criminal justice coursework.
- Reflected on real-world challenges faced by officers and community members.
- Boulder County Jail – Facility Tour
- Participated in a guided tour of the Boulder County Jail through college coursework.
- Observed inmate intake, housing, and correctional operations.
- Developed a deeper understanding of incarceration, rehabilitation programs, and corrections system infrastructure.
Timeline
Owner & Designer
Independent Floral Business
05.2024 - Current
Interpreter
Community Language Cooperative
02.2024 - Current
Server, Host, To-Go & Busser
Texas Roadhouse
01.2023 - Current
Busser & Server
Casa Agave (formerly Tequilas)
09.2021 - 01.2023
Associate of Arts - Criminal Justice
Front Range Community College
High School Diploma -
Skyline High School
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