Daissy Rivera
Denver
Summary
Dynamic operations professional with a strong background in customer service and problem-solving. Skilled in inventory management and financial analysis, committed to improving efficiency and achieving business objectives.
Overview
3
3
years of professional experience
Work History
Operations Manager
Courtyard by Marriott
Louisville
03.2026 - Current
- Managed daily hotel operations, ensuring staff adhered to service standards.
- Oversaw inventory management and procurement, optimizing supply availability for hotel services.
- Coordinated scheduling and training, enhancing staff preparedness and inventory control.
- Monitored and improved efficiency of processes, team performance, and customer service.
Administrative Assistant
Courtyard by Marriott
Louisville
03.2025 - 03.2026
- Drafted and formatted correspondence and reports using Microsoft Office Suite applications to support communication needs.
- Inputted and organized data into spreadsheets using Microsoft Excel to maintain accurate records.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed confidential documents systematically according to established protocol to ensure security and compliance.
Front Desk Manager
TownePlace Suites by Marriott
Centennial
08.2024 - 03.2025
- Trained and supervised front desk staff in customer service best practices.
- Coordinated room assignments and maintained accurate reservation records daily.
- Assisted in maintaining inventory of supplies and ordered necessary items regularly.
- Implemented hotel policies and procedures to ensure compliance with brand standards.
Front Desk Agent
Fairfield Inn & Suites by Marriot
Cherry Creek
10.2023 - 08.2024
- Welcomed guests with friendly service and efficient check-in processes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed guest reservations using hotel management software.
- Assisted guests with inquiries, addressing concerns promptly and professionally.
- Provided information on hotel amenities and local attractions to guests.
- Processed payments and handled cash transactions accurately at the front desk.
Education
High School Diploma -
Northglenn High School
Northglenn05-2023
Bachelor of Science -
Red Rocks Community College
Denver, CO05-2026
Skills
- Operations management
- Project management
- Budgeting and cost control
- Financial analysis
- Inventory management
- Data entry
- Management
- Customer service
- Problem solving
Languages
Spanish
Professional
Timeline
Operations Manager
Courtyard by Marriott
03.2026 - Current
Administrative Assistant
Courtyard by Marriott
03.2025 - 03.2026
Front Desk Manager
TownePlace Suites by Marriott
08.2024 - 03.2025
Front Desk Agent
Fairfield Inn & Suites by Marriot
10.2023 - 08.2024
High School Diploma -
Northglenn High School
Bachelor of Science -
Red Rocks Community College