Cynthia Vandervelde

Engaged directly with clients to fulfill requests, resolve conflicts, and direct non-customer service related inquiries to appropriate department and personnel.

• Processed incoming disputes by mail, issued payment letters, and returned checks to customers for denied, canceled, or previously paid offers.
• Reviewed policies and procedures to improve effectiveness of dispute resolution strategies.
• Maintained accurate records of all dispute activity on customer accounts.
• Executed administrative duties including document filing, report creation, data entry into databases, and customer profile updates.

Scanned plans and documents for customers and building examiners during file room storage clean-up across departments, ensuring accurate data entry into government databases.

• Converted physical documents into digital format for organized storage.
• Transformed paper documents into electronic format for efficient archiving.
• Reviewed files, records, and documents to extract information and promptly respond to requests, enhancing information retrieval processes.
• Organized and maintained accurate filing systems for office documents.
• Supported team members with administrative tasks and project coordination.
• Contributed to special projects for the management team.

Updated flight manuals by replacing pages and maps to ensure pilots had the most current flight information. Sorted and collated maps and charts, and prepared updates for shipment to pilots.

• Coordinated with cross-functional teams to align efforts and meet project objectives.
• Collaborated with diverse coworkers to resolve product and service issues, contributing to team goals.
• Operated a variety of machinery and tools safely and efficiently.

• Create and maintain patient charts.
• Managed mailroom operations, sorting and distributing incoming mail efficiently.
• Maintained accurate patient records in compliance with healthcare regulations.
• Processed and filed medical documentation efficiently in electronic systems.
• Addressed patient inquiries about medical records and privacy policies, ensuring clear understanding and compliance.
• Collaborated with healthcare staff to ensure timely record retrieval.
• Updated patient information regularly to reflect changes in care plans.
• Ensured confidentiality of sensitive information during record handling.
• Reviewed records for completeness and accuracy prior to final storage, maintaining high standards of data integrity.
• Processed incoming medical records requests, facilitating timely access for patients and healthcare providers.
• Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
• Organized patient charts, gathering medical histories, lab results and consents.
• Retrieved medical charts for healthcare staff for filing in medical records.
• Retrieved patient medical records in response to requests from authorized personnel.
• Revised patient files to include new medical information.
• Tracked and processed release of information requests.
• Processed and invoiced records requests from patients, providers and third parties.
• Monitored compliance with state and federal regulations regarding release of information.
• Combined various medical records into a unified system for improved accessibility.
• Conducted periodic audits of physical documentation versus electronic health records.
• Compiled discharge summaries for all discharged patients.
• Indexed and cataloged medical records for easy retrieval and archival purposes.
• Assisted patients with requests for their medical records, guiding them through the process.
• Safeguarded medical records to maintain patient confidentiality.

• Prepared comprehensive audit reports for management review and action plans.
• Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
• Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
• Researched and implemented best practices to improve audit results.
• Verified accuracy of account reconciliations, journal entries, balance sheet accounts, income statement accounts.
• Research documents on plan participants for Erisa Audits.
• Process audit template requests for plan administrators and auditors.
• Compile and upload documentation for delivery to plan liaisons.
• Create pdf. files. Order check copies.

• Perform on-site record destruction and shred bin recycling to create space for new records.
• Follow guidelines for International Certified, FedEx and UPS shipping.
• Processed bills and generated monthly reports.
• Stay current with all training on compliance regulations and privacy policies.
• Corporate Headquarters of Nationale-Nederlanden (ING), an International Financial Services Company
• Corporate Records Manager – Records/Micrographics
• Designed and launched automated records management program to enhance record retention and retrieval for litigation support.
• Oversaw destruction of documents following company record retention policies.
• Ensured accurate and timely pick-up, shipping, and tracking of records to support operational efficiency.
• Scanned and indexed records into the digital management system for retrieval.
• Assisted in organization of department records during move and restructuring.
• Tracked all backup film, fiche and paper copies of stored documents.
• Filmed and entered documents into database for Customer Service departments.
• Operated all equipment including IDW’s, Network Printers and Reader Printers.
• Utilized cameras for precise imaging to support records management efforts.
• Utilized Lotus Notes.
• Resolved problems or reported performance issues.
• Backed up Micrographics Department, retrieving documents on microfilm.
• Worked with team members to streamline document processing workflows, improving overall departmental effectiveness.
• Assisted in training new staff on imaging procedures and software usage.
• Maintained accounts and billing of off-site storage facilities.
• Implemented best practices for document storage and retrieval processes.