Cynthia Mendoza

Detail-oriented professional with 18 years of experience in customer service. Proven track record in effectively handling customer concerns and providing accurate information in a timely manner, resulting in decreased complaints and negative feedback. Utilized active listening and empathetic communication to address negativity and ensure customer satisfaction. Exceptional time management skills, adept at prioritizing tasks and maintaining a high level of organization. Known for dedication and excellence both independently and as a valuable team member. Genuine passion for helping others. Confident that my skills would greatly benefit your organization. Eager to become a vital and productive member of your team, ready to take on new challenges with enthusiasm.

• Fifteen years assisting customers for banks by phone and in person
• Three years as a receptionist

Accounting Services Certificate

Learned all phases of the accounting cycle. Was on the Dean's List. Graduated with a GPA of 4.0