Cynthia Gutierrez
Thornton,CO
Summary
Motivated and resourceful professional with over 3 years of experience in customer service, retail, and administrative roles. Proven track record of boosting sales by 18%, reducing errors by 20%, and leading teams to improve productivity by 25% while enhancing customer satisfaction. Adept at delivering exceptional client experiences, managing daily operations, and training new hires. Proficient in Microsoft Office Suite, CRM systems, and POS software, with a strong focus on customer service excellence, sales growth, and team leadership.
Overview
5
5
years of professional experience
Work History
Cashier
Walmart
01.2024 - Current
- - Delivered exceptional customer service and promoted loyalty programs, increasing sign-ups by 15%.
- - Processed payments accurately and maintained checkout areas, reducing errors by 20%.
- - Assisted in training 5+ new employees on cash handling and store policies.
Sales Associate
Gorilla Vape
01.2024 - 01.2024
- - Educated customers on vape products, boosting overall sales by 18%.
- - Managed inventory and organized product displays, contributing to a 10% reduction in stock shortages.
- - Ensured compliance with age restrictions and safety guidelines, resulting in zero violations.
Amazon Fulfillment Associate
Amazon
01.2023 - 01.2024
- - Handled packaging and ensured accurate inventory processing, contributing to 98% order accuracy.
- - Collaborated with a large team to meet shipping goals, increasing daily output by 12%.
- - Assisted in improving warehouse workflow efficiency, reducing downtime by 10%.
Receptionist
American Furniture Warehouse
01.2022 - 01.2023
- - Managed calls, assisted clients, and scheduled appointments, boosting office efficiency by 20%.
- - Processed payments and maintained client records with 100% accuracy.
- - Supported administrative staff with data entry and documentation, completing projects 10% faster.
Shift Leader
Culver's
01.2021 - 01.2022
- - Led a team of 12 employees, managed schedules, and improved productivity by 25%.
- - Increased customer satisfaction through exceptional service, reflected in 30% higher reviews.
- - Oversaw daily shift operations, achieving consistent on-time shift handovers.
Education
Bachelor of Social Work -
Metropolitan State University of Denver
Denver, CO05.2026
High School Diploma - undefined
Northglenn High School
Northglenn, CO05.2022
Skills
- - Customer Service Excellence
- - Administrative Support & Recordkeeping
- - Team Leadership & Staff Training
- - Payment Processing & Financial Accuracy
- - Scheduling & Shift Planning
- - Communication & Problem-Solving
- - Software: Microsoft Office Suite, POS Systems, CRM Software
Accomplishments
- - Increased overall sales by 18% at Gorilla Vape through effective upselling and customer education.
- - Reduced checkout errors by 20% at Walmart, contributing to faster customer processing times.
- - Led a team of 12 employees at Culver's, boosting productivity by 25% and increasing positive customer feedback.
- - Assisted in workflow optimization at Amazon, reducing warehouse downtime by 10%.
- - Active member of the National Society of Leadership and Success (NSLS) since 2022, participating in leadership training, goal-setting workshops, and community initiatives.
Timeline
Cashier
Walmart
01.2024 - Current
Sales Associate
Gorilla Vape
01.2024 - 01.2024
Amazon Fulfillment Associate
Amazon
01.2023 - 01.2024
Receptionist
American Furniture Warehouse
01.2022 - 01.2023
Shift Leader
Culver's
01.2021 - 01.2022
High School Diploma - undefined
Northglenn High School
Bachelor of Social Work -
Metropolitan State University of Denver