Cynthia Goins
Green Mountain Falls
Summary
Dynamic and results-driven Water, Fire, and Smoke Property Adjuster at Farmers Insurance, skilled in claims investigation and damage assessment. Recognized for achieving fair settlements through effective negotiation and utilizing Xactimate for precise estimating. Highly motivated with a strong focus on client satisfaction and policy compliance, ensuring optimal outcomes for complex claims.
Overview
8
8
years of professional experience
Work History
Water, Fire and Smoke Property Adjuster
Farmers Insurance
03.2025 - Current
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Prepared sketch of floor plan and roofline and entered data into xactimate to develop line-by-line item costs of damages.
- Obtains and records first notice of loss.
- Arranges all emergency services required to protect the property from further harm; accommodates the needs of the insured
- With close supervision, investigates, evaluates, negotiates and settles homeowner 1st party property claims. This includes resolving all questions of coverage associated with the claim. Claims range from low-to high-complexity claims over $100,000
- Required to review and adjust contractor estimates, review properties over live calls and help mitigate damages quickly.
- Analyze applicable state's policy and endorsements to determine appropriate coverage.
- Recognizes and prepares file for subrogation.
- Creates estimates through Xactimate, use XACTAnaylsis on a daily basis to review and approve repair estimates, xactcontents for personal property damaged, housing for fire total loss and much more.
Total Loss Adjuster
Farmers Insurance
06.2024 - 03.2025
- Educated policyholders on total loss procedures, helping them understand their rights and responsibilities during the claims process.
- Supported colleagues during periods of high claim volume by assuming additional caseloads when needed.
- Assisted in training new adjusters on company procedures and best practices for handling total loss claims effectively.
- Coordinated with legal counsel on litigated cases, ensuring all necessary documentation was prepared and submitted in a timely manner.
- Achieved faster settlement agreements through effective negotiation tactics and clear communication skills.
- Conducted thorough investigations to determine accurate claim payouts, resulting in fair resolutions for clients.
Claims Adjuster 2
Farmers Insurance
01.2023 - 03.2024
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Opens claims and obtains required information from insured, claimant, andother involved partiesInvestigates, evaluates, negotiates and settles auto and property damageclaims.
Document Processor
Farmers Insurance
10.2021 - 01.2023
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Coordinated with other departments as needed for cross-functional tasks such as data entry or report generation.
- Converted documents from one application to another.
Lead Budtender
Terrapin Care Station
02.2021 - 10.2021
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
- Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
Bartender
Twisted Pine Brewery
02.2021 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Bar Manager/bartender
Landa Jos
07.2020 - 02.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Assistant Manager
Check Into Cash
11.2019 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily operations to maintain store cleanliness and organization. Weekly audits to make sure everything was accounted for.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Certified Nursing Assistant
Beo Personal Care
06.2019 - 12.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Manager
Murphy Express
02.2017 - 06.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Weekly inventory counts, scheduling, weekly orders, payroll and more.
Education
CNA, HHA, PTA
Mid-America Technology Center
Wayne, OKHigh School Diploma -
Bridge Creek High School
Blanchard, OK05.2011
Skills
- Claims investigation
- Estimating repair costs
- Damage assessment
- Property inspection
- Xactimate
- XactAnalysis
- Policy investigation
- Highly motivated
- Property and casualty license
- BAR certified
Timeline
Water, Fire and Smoke Property Adjuster
Farmers Insurance
03.2025 - Current
Total Loss Adjuster
Farmers Insurance
06.2024 - 03.2025
Claims Adjuster 2
Farmers Insurance
01.2023 - 03.2024
Document Processor
Farmers Insurance
10.2021 - 01.2023
Lead Budtender
Terrapin Care Station
02.2021 - 10.2021
Bartender
Twisted Pine Brewery
02.2021 - 10.2021
Bar Manager/bartender
Landa Jos
07.2020 - 02.2021
Assistant Manager
Check Into Cash
11.2019 - 06.2020
Certified Nursing Assistant
Beo Personal Care
06.2019 - 12.2019
Manager
Murphy Express
02.2017 - 06.2019
CNA, HHA, PTA
Mid-America Technology Center
High School Diploma -
Bridge Creek High School