To be able to utilize my knowledge and acquired experience and enhance my career in a dynamic environment and also contribute to the overall success of the company
Overview
7
7
years of professional experience
Work History
HELP DESK ASSOCIATE
VIRGIN VOYAGES
05.2024 - Current
Greeting sailors warmly, ensuring a positive first impression and recognizing them by name when possible.
Maintaining positive relations with Sailors, addressing their needs and concerns promptly throughout the voyage.
Processing Sailors during embarkation,
including check-in, collecting passports/documents required
Keeping accurate records of discussions and correspondence with Sailors, reporting complaints to the Help desk Manager Sailor Services Manager .
Supported administrative tasks related to embarkation, disembarkation, Sailor billing, and settlement of accounts.
Handling cash transactions for Sailors, including account settlements.
Assisting sailors with General information as well as to book for any events or happenings.
HOTEL UTILITY
VIRGIN VOYAGES
03.2023 - 05.2024
Cleaning of all Galley outlets, pot wash and dish wash areas, as well as the cleaning and maintenance of all Public areas onboard the vessel, including public restrooms, and crew areas
Working according to the standards set out by USPH
Daily vacuuming, sanitizing, garbage removal and dusting/polishing of all public areas
Partaking in inspections, trainings and meetings as required by Head of Department
CUSTOMER SERVICE AGENT
NATIONAL HANDLING SERVICES
04.2021 - 12.2022
Company Overview: ROBERT MUGABE INTERNATIONAL AIRPORT
Greeting and welcoming passengers and customers on arrival and departure
Booking and processing customer tickets
Ensuring tickets and payment transactions are finalized
Providing executive role and advice to customer queries
Ensuring couriers assist customers with their luggage on arrival and departure
Attending to all customer service requirements
Designing and generating customer surveys to ensure continual customer improvement and satisfaction within the organization
Facilitating internal customer care support services to create cohesion or satisfactory interactions within the organization
Identifying gaps or needs within the organization to create opportunities for effective external customer care interface or interactions
Reporting to the Supervisor or Operations Manager
ROBERT MUGABE INTERNATIONAL AIRPORT
SALES EXECUTIVE
PEPSI VARUN BEVERAGES
01.2020 - 03.2021
Being the interface between customers and management of the company.
Getting customer complaints about the products and reporting to management .
Brainstorming on how best to achieve more sales for the company by matching needs if the customer to what the company can provide.
Convincing customers to by our products in a very professional manner
INTERN
NATIONAL HANDLING SERVICES
07.2018 - 08.2019
Greeting sailors warmly, ensuring a positive first impression and recognizing them by name when possible.
Maintaining positive relations with Sailors, addressing their needs and concerns promptly throughout the voyage.
Processing Sailors during embarkation,
including check-in, collecting passports/documents required
Keeping accurate records of discussions and correspondence with Sailors, reporting complaints to the Help desk Manager Sailor Services Manager .
Supported administrative tasks related to embarkation, disembarkation, Sailor billing, and settlement of accounts.
Handling cash transactions for Sailors, including account settlements.
Assisting sailors with General information as well as to book for any events or happenings.
Education
HONORS - TOURISM AND HOSPITALITY MANAGEMENT
University of Zimbabwe
01.2020
Skills
Good communication skills
Team player
Problem solver
Positive Attitude
Good customer service
Paying attention to detail
Customer service
Ticketing systems
Communication skills
Multicultural awareness
Personal Information
Date of Birth: 03/05/97
Gender: Female
Nationality: Zimbabwean
Timeline
HELP DESK ASSOCIATE
VIRGIN VOYAGES
05.2024 - Current
HOTEL UTILITY
VIRGIN VOYAGES
03.2023 - 05.2024
CUSTOMER SERVICE AGENT
NATIONAL HANDLING SERVICES
04.2021 - 12.2022
SALES EXECUTIVE
PEPSI VARUN BEVERAGES
01.2020 - 03.2021
INTERN
NATIONAL HANDLING SERVICES
07.2018 - 08.2019
HONORS - TOURISM AND HOSPITALITY MANAGEMENT
University of Zimbabwe
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