Cynthia Gamuchirai Mukucha
Harare
Summary
To be able to utilize my knowledge and acquired experience and enhance my career in a dynamic environment and also contribute to the overall success of the company
Overview
7
7
years of professional experience
Work History
HELP DESK ASSOCIATE
VIRGIN VOYAGES
05.2024 - Current
- Greeting sailors warmly, ensuring a positive first impression and recognizing them by name when possible.
- Maintaining positive relations with Sailors, addressing their needs and concerns promptly throughout the voyage.
- Processing Sailors during embarkation,
- including check-in, collecting passports/documents required
- Keeping accurate records of discussions and correspondence with Sailors, reporting complaints to the Help desk Manager Sailor Services Manager .
- Supported administrative tasks related to embarkation, disembarkation, Sailor billing, and settlement of accounts.
- Handling cash transactions for Sailors, including account settlements.
- Assisting sailors with General information as well as to book for any events or happenings.
HOTEL UTILITY
VIRGIN VOYAGES
03.2023 - 05.2024
- Cleaning of all Galley outlets, pot wash and dish wash areas, as well as the cleaning and maintenance of all Public areas onboard the vessel, including public restrooms, and crew areas
- Working according to the standards set out by USPH
- Daily vacuuming, sanitizing, garbage removal and dusting/polishing of all public areas
- Partaking in inspections, trainings and meetings as required by Head of Department
CUSTOMER SERVICE AGENT
NATIONAL HANDLING SERVICES
04.2021 - 12.2022
- Company Overview: ROBERT MUGABE INTERNATIONAL AIRPORT
- Greeting and welcoming passengers and customers on arrival and departure
- Booking and processing customer tickets
- Ensuring tickets and payment transactions are finalized
- Providing executive role and advice to customer queries
- Ensuring couriers assist customers with their luggage on arrival and departure
- Attending to all customer service requirements
- Designing and generating customer surveys to ensure continual customer improvement and satisfaction within the organization
- Facilitating internal customer care support services to create cohesion or satisfactory interactions within the organization
- Identifying gaps or needs within the organization to create opportunities for effective external customer care interface or interactions
- Reporting to the Supervisor or Operations Manager
- ROBERT MUGABE INTERNATIONAL AIRPORT
SALES EXECUTIVE
PEPSI VARUN BEVERAGES
01.2020 - 03.2021
- Being the interface between customers and management of the company.
- Getting customer complaints about the products and reporting to management .
- Brainstorming on how best to achieve more sales for the company by matching needs if the customer to what the company can provide.
- Convincing customers to by our products in a very professional manner
INTERN
NATIONAL HANDLING SERVICES
07.2018 - 08.2019
- Greeting sailors warmly, ensuring a positive first impression and recognizing them by name when possible.
- Maintaining positive relations with Sailors, addressing their needs and concerns promptly throughout the voyage.
- Processing Sailors during embarkation,
- including check-in, collecting passports/documents required
- Keeping accurate records of discussions and correspondence with Sailors, reporting complaints to the Help desk Manager Sailor Services Manager .
- Supported administrative tasks related to embarkation, disembarkation, Sailor billing, and settlement of accounts.
- Handling cash transactions for Sailors, including account settlements.
- Assisting sailors with General information as well as to book for any events or happenings.
Education
HONORS - TOURISM AND HOSPITALITY MANAGEMENT
University of Zimbabwe
01.2020
Skills
- Good communication skills
- Team player
- Problem solver
- Positive Attitude
- Good customer service
- Paying attention to detail
- Customer service
- Ticketing systems
- Communication skills
- Multicultural awareness
Personal Information
- Date of Birth: 03/05/97
- Gender: Female
- Nationality: Zimbabwean
Timeline
HELP DESK ASSOCIATE
VIRGIN VOYAGES
05.2024 - Current
HOTEL UTILITY
VIRGIN VOYAGES
03.2023 - 05.2024
CUSTOMER SERVICE AGENT
NATIONAL HANDLING SERVICES
04.2021 - 12.2022
SALES EXECUTIVE
PEPSI VARUN BEVERAGES
01.2020 - 03.2021
INTERN
NATIONAL HANDLING SERVICES
07.2018 - 08.2019
HONORS - TOURISM AND HOSPITALITY MANAGEMENT
University of Zimbabwe
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