Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Diaz Avila

Denver/Aurora

Summary

Efficient medical assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.

Overview

5
5
years of professional experience

Work History

MEDICAL ASSISTANT

Planned Parenthood
04.2023 - Current
  • Greet patients as they arrive
  • Clearly communicate treatment procedures, medications, diets, or physicians' instructions to patients
  • Show patients to examination rooms and prepared for physician
  • Clean and sterilize instruments and disposed of contaminated supplies
  • Perform general office duties, such as answering telephones, figuring out insurance
  • Record patients' medical history, vital statistics, and information such as test results in medical records
  • Scheduled appointments for patients over the phone or in person.
  • Educate patients about the services they were getting
  • Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes
  • Provide excellent customer service to patients by answering questions about medical procedures
  • Perform patient intake and assisted in patient care procedures
  • Stock supplies and instruments for examination rooms
  • Assist in performing blood draws, EKGs, and specimen collections as needed.
  • Administer injections per physician orders.

CUSTOMER CARE REPRESENTATIVE

The Home Depot
12.2022 - 08.2023
  • Provided excellent customer service, resolving inquiries and complaints in a timely manner
  • Assisted customers in navigating webpages, locating products or services, or completing transactions
  • Navigated multiple computer systems and applications
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems

CALL CENTER AGENT

Maximus
02.2021 - 08.2021
  • Handled incoming calls and helped customers get scheduled for COVID-19 vaccines
  • Answered any customer's question about the different COVID-19 vaccines
  • Made follow-up calls for reminder of appointments

BILINGUAL CALL CENTER AGENT

Decker's Brands
10.2020 - 01.2021
  • Answered incoming customer calls in a professional and courteous manner, providing accurate information in both English and Spanish languages
  • Assisted customers with product orders, returns, exchanges, and other related issues in a timely fashion
  • Utilized effective communication skills to provide customers with solutions to their inquiries
  • Fulfilled customer requests by clarifying desired information and completing transactions
  • Managed and resolved issues with customers during calls by following determined script
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions

CAP 1 ASSOCIATE

Walmart
06.2020 - 10.2020
  • Unpacked items to be stocked on shelves
  • Counted stock items and recorded data on computer
  • Used ID tags, stamps, and electronic marking tools to mark stock items
  • Cleaned display cases, shelves, and aisles
  • Disposed of damaged or defective items
  • Stocked shelves, racks, and cases with new or transferred merchandise
  • Provided excellent customer service by responding to inquiries and resolving customer complaints in a timely manner
  • Maintained an up-to-date knowledge of products, services, policies, and procedures to provide customers with accurate information

Education

HIGH SCHOOL DIPLOMA -

Kipp Denver Collegiate HS
05.2019

Skills

  • Medical office administration
  • Phlebotomy
  • Injections administration
  • Patient intake
  • Appointment scheduling
  • Patient education
  • Health insurance navigation
  • Problem solving
  • Effective communication
  • EMR / EHR
  • Specimens collection and processing

Languages

English
Spanish

Timeline

MEDICAL ASSISTANT

Planned Parenthood
04.2023 - Current

CUSTOMER CARE REPRESENTATIVE

The Home Depot
12.2022 - 08.2023

CALL CENTER AGENT

Maximus
02.2021 - 08.2021

BILINGUAL CALL CENTER AGENT

Decker's Brands
10.2020 - 01.2021

CAP 1 ASSOCIATE

Walmart
06.2020 - 10.2020

HIGH SCHOOL DIPLOMA -

Kipp Denver Collegiate HS

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Cynthia Diaz Avila