Cynthia Delagarza
Commerce City
Summary
Experienced in security operations with a focus on incident reporting and emergency response. Maintained comprehensive records of incidents, collaborated with law enforcement during investigations, and ensured compliance with established security procedures. Conducted regular surveillance using CCTV to monitor for suspicious activities and provided training to security staff to enhance team performance. Demonstrated effective leadership through ongoing coaching and development of security personnel, fostering a culture of safety and accountability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
Denver
02.2023 - Current
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Monitored security operations to ensure compliance with established procedures and standards.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Ensured all security equipment was maintained and fully operational.
Delivery Driver
Santos hauling services
Denver
04.2022 - 12.2023
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Monitored fuel level throughout shift and refueled when necessary.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Assisted warehouse personnel in packing orders when necessary.
- Maintained accurate records of goods delivered and collected payments as required.
Retail Sales Associate
Ross Dress for Less
Denver
01.2021 - 02.2023
- Assisted customers with finding the right product for their needs.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Participated in team meetings and training sessions.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Provided product information and answered customer questions.
- Greeted customers upon entering the store and provided assistance.
- Processed returned merchandise according to company policies.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Demonstrated knowledge of store products and services.
- Kept informed about new products arriving at the store on a regular basis.
Fast Food Manager
Burritos and company
Commerce
04.2005 - 12.2019
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Developed and implemented customer service standards for staff to follow.
- Created marketing strategies that promoted business growth and brand recognition.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Assisted in developing menus items according to customer preferences.
- Organized promotional events at the store to draw in more customers.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Updated computer systems with new pricing and daily food specials.
Education
GED -
Ged Program
Commerce City Co 08-2010
Skills
- Incident reporting
- CCTV monitoring
- Emergency response
- Regulatory compliance
- Security operations
- Employee training
- Team building
- Customer service
- Report writing
- Conflict resolution
- Inventory management
- Surveillance
- Crime prevention
- Security team leadership
- Skilled in conflict resolution
- Security officer training
- Incident investigation
- Surveillance systems
- AED training
- Daily incident reporting
- Alarm monitoring
- Daily status reports
- Security officer development
- Safety and security procedures
Certification
- CPR Certificate
Timeline
Security Supervisor
Allied Universal Security Services
02.2023 - Current
Delivery Driver
Santos hauling services
04.2022 - 12.2023
Retail Sales Associate
Ross Dress for Less
01.2021 - 02.2023
Fast Food Manager
Burritos and company
04.2005 - 12.2019
GED -
Ged Program