Cynthia Britton
Westminster
Summary
Results-driven Operations Manager with a proven track record in streamlining processes, enhancing employee relations, and improving customer satisfaction. Adept at leading cross-functional teams and driving measurable outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Gov-Con Solutions, Inc
Westminster, CO
06.2017 - 03.2026
- Streamlined operational processes to enhance efficiency across multiple departments.
- Managed cross-functional teams to achieve project milestones and align with organizational goals.
- Developed and implemented training programs to improve staff performance and compliance standards.
- Analyzed workflow inefficiencies, proposing solutions that led to improved productivity levels.
- Led strategic initiatives that enhanced service delivery and client satisfaction ratings.
- Established key performance indicators to monitor operational success and drive accountability within teams.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
South High School
Denver, COSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- MS office
- Maintaining compliance
- Goal setting
- Client relationships
- Workflow optimization
- Project leadership
- Process improvement
- Schedule management
- Performance management
- Client relations
- Organizational management
- Superb time management skills
- Customer relationship management (CRM)
- Onboarding and orientation
- Project planning and development
- Delegation
- Customer retention
- Conflict mediation
- Work flow planning
- Business development
- Customer relations specialist
- Document control
- Solutions development
Certification
Intuit QuickBooks Online ProAdvisor Certification
Intuit QuickBooks Time Certification
Timeline
Operations Manager
Gov-Con Solutions, Inc
06.2017 - 03.2026
High School Diploma -
South High School