Sebastian Carvajal
Business Development Representative
Bogota
Summary
Strategic and results driven Sales Development professional with expertise in Google Cloud Security. I specialize in building new business through intelligent strategic account planning and consistently delivering robust pipeline generation within complex, enterprise accounts. I am a champion of the AI first approach, actively using it to boost team productivity, refine personalized outreach, and maximize lead qualification effectiveness, all while leveraging core platforms like Salesforce and Salesloft.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Google Cloud Security BDR
Teleperformance
01.2025 - Current
- Manage and strategically developed a portfolio of enterprise accounts in close partnership with Security Sales Specialists, designing targeted, multi touch engagement strategies to accelerate pipeline creation.
- Demonstrated a deep understanding of the Cloud Security portfolio ( SecOps, Threat Intelligence , Mandiant Services) to create compelling, relevant value propositions that resonated with security leadership ( CISO, Soc Manager , CIO , etc. )
- Consistently generated Sales Qualified Opportunities being recognized as the Top performer on Q2 and Q3 - 2025.
- Drive an AI-first approach, consistently utilizing generative AI and predictive intelligence tools to improve efficiency in account research, personalized messaging creation, and sequence optimization.
- Aligned with Marketing, Product Specialists, and Field Sales Representatives, ensuring messaging and outreach strategies were aligned with current product launches and events campaigns.
- Proactively shared best practices for effective cold outreach, personalization, and objection handling with the wider SDR team, driving a culture of continuous improvement.
- Work on qualification and conversion of inbound leads, particularly those generated through the VirusTotal campaign, transforming them into Sales Qualified Opportunities.
Sales Development Representative
Achievers
03.2024 - 01.2025
- Helped People leaders improve the way the world works trough engagement and employee recognition.
- I was in charge of managing my own accounts bucket (100-150) Doing the whole outreach process, from Identifying the intent of the account, Adding the core personas and reaching them out trough phone, email and LinkedIn.
- I engaged with People leaders from Manager to C-Suite executives, making a wide discovery of their needs and showcasing how having a robust rewards and recognition strategy will be a great ally on improving employee experience.
- Worked closely with Account Executives to schedule product demos and drive the sales pipeline.
- Through active listening, thorough research, and tailored outreach, I developed strong relationships with prospects and contributed to increasing overall sales performance.
- Developed targeted outreach strategies that increased lead generation and improved overall sales pipeline efficiency.
- Collaborated with sales teams to refine messaging, enhancing engagement with potential clients and driving higher conversion rates.
- Leveraged CRM tools to track interactions, ensuring accurate data management and facilitating smooth follow-up processes.
- Conducted market research to identify potential customer segments, contributing to the development of tailored sales approaches.
Sales Agent
XYZIES Colombia
07.2023 - 03.2024
- I was in charge of selling home internet and cable plans to US based customers.
- Did the whole sales process, being able to overcome objections and created value to have long lasting customers.
- Completed an average of 130 sales per month with almost 250 leads being able to close 50-55% of customers.
- Collaborate in new sales Strategies to reduce cost per leads and grow business revenue.
- Cultivated lasting client relationships through tailored service and product knowledge, enhancing customer loyalty and retention.
Sales Development Representative
Bruntwork Pty.
03.2023 - 08.2023
- Created and effective sales pitch to have a meaningful conversation with potential customers, converting 20% of them in real Leads and conducting the Client to close Sales purchasing used properties.
- Booked 5-8 Meetings Monthly.
- Had weekly 1-1 meetings with the CEO to understand his concerns and goals, being able to reach the KPI goals to grow business revenue.
Premium support and sales agent
Asurion Colombia
08.2021 - 09.2022
- Provided technical support for mobile phone users, assisting with issues such as connectivity problems and addressing customer inquiries about phone usage.
- Additionally, engaged in cross-selling during calls by offering home insurance for electronic devices like speakers, ring doorbells, printers, and more.
- Consistently exceeded sales targets, achieving an average of 23 sales per 100 customers.
Trainer
Teleperformance colombia
09.2020 - 05.2021
- I was in charge of the training and onboarding of groups of 30-40 people, being able to develop different learning strategies for different learning curves.
- Demonstrated strong leadership in coaching and developing, ensuring smooth transitions from training to operations.
- Achieved KPI targets with most of the groups, showcasing problem-solving abilities in overcoming challenges and optimizing team performance.
Bilingual Agent
Teleperformance colombia
10.2019 - 09.2020
- Handled over 40 phone calls daily, using empathy and active listening to resolve customer issues and address complaints effectively.
- Demonstrated strong problem-solving skills to ensure customer satisfaction, consistently meeting key performance indicators (KPIs) such as average handle time and achieving a customer satisfaction rate of over 85%.
Education
Marketing - 7 Sem
Konrad Lorenz University
06.2020
Bilingual Bachelor Degree - undefined
Summerhill School
06.2016
Skills
- Team leadership
- Collaborative teamwork
- Fluent in English (C1 level)
- CRM
- Sales Development
- Teamwork and collaboration
- Time management
- Friendly, positive attitude
Timeline
Google Cloud Security BDR
Teleperformance
01.2025 - Current
Sales Development Representative
Achievers
03.2024 - 01.2025
Sales Agent
XYZIES Colombia
07.2023 - 03.2024
Sales Development Representative
Bruntwork Pty.
03.2023 - 08.2023
Premium support and sales agent
Asurion Colombia
08.2021 - 09.2022
Trainer
Teleperformance colombia
09.2020 - 05.2021
Bilingual Agent
Teleperformance colombia
10.2019 - 09.2020
Bilingual Bachelor Degree - undefined
Summerhill School
Marketing - 7 Sem
Konrad Lorenz University