Effectively managed accounts for a staffing and professional services firm, developing strong outbound sales experience and my capacity to build meaningful client relationships.
Leveraged CRM tools to track interactions, sales pipeline, and report on account performance.
Conducted outreach to prospective clients through email, outbound calls, and company conferences, generating new business and sales for our service offerings.
Collaborated with cross-functional teams to ensure alignment on account deliverables and timelines, providing streamlined service to our clients.
Front Office Associate
St. Julien Hotel and Spa
06.2023 - 08.2024
Maintained records of guest reservations and check-ins, managed front desk operations, and prepared requests for VIP guests using our hotel management system at a Forbes Four-Star Hotel.
Executed check-outs and itemized bills for the guests, managed daily activities, and fostered a streamlined and exceptional experience for the guests.
Assisted in training new staff on front office procedures and customer service standards.
Guest Relations
Proper Hotel Santa Monica
05.2021 - 08.2021
Gained valuable knowledge of the luxury hotel industry and high-end hospitality at a Five-Star Hotel.
Provided personalized service to high-profile guests, ensuring their every need was taken care of to the highest standard, guaranteeing comfort and satisfaction throughout their stay.
Collaborated effectively with a diverse team, promoting seamless operations and exceptional guest experiences.
Education
Bachelor of Arts - Political Science
University of Colorado Boulder
Boulder, CO
05-2024
Skills
Outbound/Inbound sales techniques
Experienced in B2B sales strategies
Leadership skills
Business development strategies
Account management
Complex problem solving
Proficient in CRM software
Effective interpersonal communication
Excellent customer service skills
Proficient in Microsoft 365 (Teams, Word, Excel, OneDrive, Outlook)
INTERNSHIPS
China International Business Internship/Seminar, University of Colorado Leads School of Business
Location: Beijing, Shenzhen, Xining, Chengdu, and Hong Kong
Engaged and worked with various companies throughout China, including Huawei, Tencent, Shokz, and other entrepreneurial business owners.
Attended seminars by top Business Professors, including those from Chengdu and Peking University. This gave us a detailed look into the complexity of Business in China and how its government structure influences business.
Engaged and developed relationships with students and employees of all ages, government officials, and business owners ranging from large-scale technology companies to local farmers and entrepreneurs.