Marcela Cuartas Ramírez
Bogotá
Summary
Dedicated Office Assistant with over 15 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors.
Overview
16
16
years of professional experience
Work History
CULTURAL AND PRESS OFFICE ASSISTANT
Embassy Of Japan To Colombia
2009.01 - Current
- Expedite document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Facilitate smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contribute to a positive work environment by fostering open communication among colleagues.
- Increase customer satisfaction by providing professional and courteous front desk support.
- Schedule and coordinated travel arrangements for office staff members.
- Assist in the organization of cultural events (contact to cultural venues such as theaters, museums, local cultural institutions, and so on; coordinate cultural activities; coordinate logistical issues related to the loan of cultural material).
- Support applicant selection processes for the scholarship programs of the Government of Japan (First Screening with ICETEX, qualifying examinations and interviews; document organization; contact with former and current scholars; assistance on the visa procedures).
- Update the Embassy's official web page.
- Liaison between the Japan Science and Technology Agency (JST) and ICETEX, the National Ministry of Education and the Ministry of Science and Technology in Colombia for the Sakura Science Program.
- Update the social networks (Facebook - X).
- Prepare talks about Japan, its culture and information about scholarships in schools and municipal libraries.
- Public service at the library of the Embassy of Japan in Colombia.
CONSULAR OFFICE ASSISTANT
Embassy Of Japan To Colombia
2008.11 - 2008.12
- Reception of documents for visa applications.
- Data management(ACCESS).
- Increased customer satisfaction by providing professional and courteous front desk support.
ACADEMIC COORDINATOR
Multilingua
2008.04 - 2008.11
- Diagnosis and classification of students according to their English level.
- Teaching English as a foreign language to adults and children in group and individual classes.
- Institutional coordination of the “Talk to the World Program”, offered by the Secretaria de Desarrollo Distrital de Bogotá and Invest in Bogotá, at Multilingua headquarters.
- Preparation of students' attendance and performance reports participating in the Talk to the World Program.
- Coordination of the English program for children.
Education
No Degree -
UNIVERSIDAD EXTERNADO DE COLOMBIA
Bogotá, Colombia07.2022
Bachelor of Arts - Philology And Languages
UNIVERSIDAD NACIONAL DE COLOMBIA
Bogota, Colombia03.2007
Skills
- Business Writing
- Meeting planning
- Event preparation
- File Maintenance
- Customer Service
- Dedicated Team Player
- LANGUAGES: English (B2 - FCE Certification)
- Microsoft Office (Excel, Word, Power Point).
- HTML Code (Basic Level)
Languages
Spanish
Native language
English
Upper intermediate
B2
Japanese
Elementary
A2
German
Elementary
A2
Timeline
CULTURAL AND PRESS OFFICE ASSISTANT
Embassy Of Japan To Colombia
2009.01 - Current
CONSULAR OFFICE ASSISTANT
Embassy Of Japan To Colombia
2008.11 - 2008.12
ACADEMIC COORDINATOR
Multilingua
2008.04 - 2008.11
No Degree -
UNIVERSIDAD EXTERNADO DE COLOMBIA
Bachelor of Arts - Philology And Languages
UNIVERSIDAD NACIONAL DE COLOMBIA
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