César Iván Castro Mateus

• Make phone calls, send e-mails or messages to remind and manage outstanding payments.
• Negotiate payment plans or agreements according to company policies.
• Update databases with the status of accounts.
• Send Weekly Reports - Training New People
• Calls and Meetings with Clients

- Assist agents with questions and escalations.

- Handling calls about digital wallets.

• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Counseled debtors on payment options and arranged installment agreements.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Assist with device technical support