CÉSAR DAVID HERNÁNDEZ MORENO
Bogotá,DC
Summary
I am the kind of person who is always looking for a better position in a company and works for it. I see myself as someone who cares about any kind of responsibility. Multitask person, I am proactive, persistent and patient, I usually accomplish any goal I have a target on. Working alone or in-group is not a problem for me; I have a great management with interpersonal relationships as I do with software as Word, Excel, Publisher, and PowerPoint. I’ve worked for different companies as an agent, sales agent Trainer, and Trainer Coordinator.
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
3
3
years of professional experience
Work History
Trainer Coordinator
Teleperformance
05.2024 - Current
- Promoted a positive learning environment through effective communication and motivational techniques.
- Ensured compliance with regulatory requirements by conducting thorough audits of curriculum content.
- Improve Trainers performance with continuous evaluations and feedbacks.
- Assessed individual learning needs, tailoring instruction accordingly for maximum impact.
- Increased trainer productivity by establishing clear expectations and providing ongoing support.
Trainer
Teleperformance
03.2023 - 05.2024
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Prepared and presented supplementary learning material to support structured lessons.
Sales Agent
Conduent Call Center
03.2022 - 02.2023
- Increased sales and customer satisfaction through personalized servicing.
- Explained features and advantages of hotels services and features to promote sales.
Agent Representative
Atento
04.2021 - 12.2021
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Handled banks sensitive and personal information.
Education
Bachelor of Professional Studies - Psychology
Universidad Ibero Americana
Bogotá, Colombia11.2028
High School Diploma -
Colegio Bilingüe Integral
Bogotá, Colombia11.2019
Skills
- Mentoring abilities
- Training delivery
- Program implementation
- Curriculum Design
- Assessment creation
- Student Engagement
- Sales Presentations
- Sales Strategies
- Building rapport
- Customer Assistance
- Making offers
Studies
Colegio Bilingüe Integral (C.B.I)
Universidad Iberoamericana Psychology (Current- Virtual)
Personal Information
- ID Number: 1.001.299.880, Bogotá D.C, Colombia
- Date of Birth: 07/27/02
References
- Antonio Pino, Sales Expert, 318 776 4474
- Nerio Prieto, Trainer Manager, 320 714 8730
- Valentina Sierra, Call Center Supervisor, 310 760 6304
Languages
Spanish
Native language
English
Advanced
C1
French
Intermediate
B1
Timeline
Trainer Coordinator
Teleperformance
05.2024 - Current
Trainer
Teleperformance
03.2023 - 05.2024
Sales Agent
Conduent Call Center
03.2022 - 02.2023
Agent Representative
Atento
04.2021 - 12.2021
Bachelor of Professional Studies - Psychology
Universidad Ibero Americana
High School Diploma -
Colegio Bilingüe Integral
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