CRYSTAL WELIHAN
Northglenn
Summary
Results-driven Front End Supervisor with proven skills in customer service, staff supervision, and complaint resolution. Committed to enhancing team performance and implementing efficient processes.
Dynamic Front End Supervisor with extensive experience in training and mentoring staff. Known for optimizing workflow management and resolving customer complaints effectively. Aiming to leverage expertise to drive team success and improve customer satisfaction.
Overview
15
15
years of professional experience
Work History
Front End Supervisor
Kroger
2024.04 - 2026.03
- Supervised front-end operations to ensure efficient customer service and smooth checkout processes.
- Trained and mentored team members on best practices for customer engagement and transaction handling.
- Implemented merchandising strategies to enhance product visibility and promote sales initiatives.
- Monitored cash register operations, ensuring accuracy in transactions and adherence to loss prevention policies.
- Collaborated with management to develop staff schedules that optimize coverage during peak hours.
- Conducted regular audits of front-end processes to identify areas for improvement and enhance efficiency.
- Addressed customer inquiries and resolved complaints promptly to maintain high satisfaction levels.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Front End Supervisor
Safeway
2021.01 - 2024.04
- Assisted in inventory management by coordinating stock replenishment efforts at the front end.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Manager
Don's Masonry
2011.08 - 2021.01
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Developed training programs for new team members, enhancing skill development and operational efficiency.
- Implemented process improvements that reduced project completion time and increased customer satisfaction.
- Managed budgeting and resource allocation for multiple masonry projects, optimizing cost-effectiveness.
- Coordinated with subcontractors and suppliers to ensure timely delivery of materials and services.
- Resolved conflicts and issues on-site promptly, maintaining project timelines and team morale.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
Daytona State College
Daytona Beach, FLSkills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Staff supervision
- Employee motivation
- Training and mentoring
- Goals and performance
- Multitasking and prioritizing
- Cash handling and reconciliation
- Scheduling and Time-tracking
Timeline
Front End Supervisor
Kroger
2024.04 - 2026.03
Front End Supervisor
Safeway
2021.01 - 2024.04
Manager
Don's Masonry
2011.08 - 2021.01
High School Diploma -
Daytona State College