Crystal Wassmuth
Denver
Summary
Dedicated Lead Night Auditor with over three years of experience in hotel operations. Proven ability to train and mentor team members while managing front desk operations and ensuring financial accuracy. Focused on improving guest satisfaction scores through effective collaboration.
Overview
13
13
years of professional experience
Work History
Lead Night Auditor
Sleep Inn Hotel
Casper, WY
03.2023 - 07.2026
- Supervised night audit processes to ensure accurate financial reporting and compliance with hotel policies.
- Trained and mentored team members on best practices in guest service and operational efficiency.
- Managed front desk operations, addressing guest inquiries and resolving issues promptly during night shifts.
- Conducted thorough audits of daily transactions, identifying discrepancies and ensuring timely corrections.
- Collaborated with management to develop strategies for improving overall guest satisfaction scores.
- Ensured a smooth transition between shifts through diligent handover procedures and detailed documentation.
Seamstress
Garco Sewing Works
Rifle, CO
03.2013 - 10.2017
- Operated industrial sewing machines to produce high-quality garments
- Collaborated with design team to ensure accurate fabric selection and color matching
- Inspected finished products for quality assurance and compliance with specifications
- Trained new staff on sewing techniques and machine operation to enhance productivity
Education
GED -
Linden Mckinley H.S
Columbus Grove, OHAssociate of Arts - Psychology
Colorado Mountain College
Rifle, CO05-2019
Skills
- Hotel operations
- Night audit procedures
- Front desk management
- Guest relations
- Strong work ethic
- Multitasking and organization
- Punctual and dependable
- Hospitality service expertise
Accomplishments
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
Timeline
Lead Night Auditor
Sleep Inn Hotel
03.2023 - 07.2026
Seamstress
Garco Sewing Works
03.2013 - 10.2017
GED -
Linden Mckinley H.S
Associate of Arts - Psychology
Colorado Mountain College
Employee of the month
My General Manager Started Employee of the month in January 2026. I was the first non-management employee to receive this award. Second overall. February 2026.