Crystal Trujillo
Fort Collins
Summary
Dedicated and results-driven orthodontic professional with 13+ years of experience in orthodontic and dental practice operations, treatment coordination, patient care, and financial management. Proven ability to build strong patient relationships, streamline office processes, and increase treatment acceptance. Known for reliability, adaptability, and delivering exceptional patient experiences in fast-paced clinical environments.
Overview
18
18
years of professional experience
Work History
Treatment Coordinator
Timberline Smiles
Fort Collins, CO
01.2024 - Current
- Coordinate treatment plans while supporting practice growth and patient satisfaction.
- Explain insurance benefits and financial responsibilities clearly to patients.
- Conduct financial consultations and create customized payment plans to increase case acceptance.
- Manage scheduling, patient follow-ups, billing inquiries, and insurance coordination.
- Guide new patients through treatment options and onboarding to ensure a positive experience.
Lead Treatment Coordinator
Owen/Timock Family Orthodontics
Fort Collins, CO
04.2008 - 06.2021
- Served as lead treatment coordinator for over 9 years in a high-volume orthodontic practice.
- Coordinated insurance claims and communicated dental benefits to patients.
- Conducted financial consultations and established payment plans.
- Managed scheduling, patient follow-ups, billing issues, and insurance coordination.
- Built strong relationships with patients to improve trust and treatment acceptance.
Education
Dental Assisting Certificate -
Front Range Community College
Fort Collins, Co 8052605-1999
Skills
- Patient communication
- Relationship building
- Treatment coordination
- Insurance verification
- Benefit explanation
- Financial presentations
- Payment plan development
- Scheduling
- Office administration
- Organization
- Multitasking
- Attention to detail
- Practice management software
- Computer skills
Timeline
Treatment Coordinator
Timberline Smiles
01.2024 - Current
Lead Treatment Coordinator
Owen/Timock Family Orthodontics
04.2008 - 06.2021
Dental Assisting Certificate -
Front Range Community College