Crystal Tafoya
Greeley
Summary
Dynamic and dependable professional with extensive experience at the United States Postal Service, excelling in mail distribution and route planning. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for maintaining high accuracy in deliveries while adapting to challenging conditions, ensuring timely service and fostering strong customer relationships.
Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
09.2019 - Current
- Delivered mail efficiently to designated rural routes, ensuring timely service.
- Assisted in sorting and organizing mail for optimal delivery workflow.
- Adapted to varying weather conditions, maintaining safety and productivity standards.
- Utilized GPS technology for accurate navigation and route planning.
- Communicated effectively with customers regarding mail delivery inquiries and issues.
- Maintained vehicle cleanliness and functionality, adhering to safety regulations.
- Learned postal regulations and procedures to ensure compliance in daily operations.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Maintained records on customers with mail forwarding and change of address requests.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Sorted mail according to order of address appearance for easy access in field.
- Distributed items on time and to correct locations for punctual, professional mail services.
Representative
Tele-Tech - USAA
10.2017 - 09.2019
- Led team initiatives to enhance customer service efficiency and satisfaction.
- Mentored new representatives, fostering skill development and confidence.
- Analyzed customer feedback to drive service improvements and streamline processes.
- Developed strategies to resolve complex customer inquiries effectively.
- Managed high-volume calls while maintaining quality standards and accuracy.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Spearheaded training sessions on updated systems and protocols.
- Collaborated with cross-functional teams to optimize service delivery.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Crew Member
McDonald's
10.2015 - 10.2017
- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to streamline service processes, reducing wait times during peak hours.
- Trained new crew members on operational procedures and company policies, fostering a cohesive work environment.
- Resolved customer inquiries and complaints effectively, contributing to positive dining experiences and brand loyalty.
- Assisted in promotional events, engaging customers and driving sales through product knowledge and enthusiasm.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
High School Diploma -
Jefferson Highschool
Greeley, CO05-2017
Skills
- Dependability
- Load balancing
- Prioritization
- Observation
- Mail distribution
- Route planning
- Package handling
- Weather preparedness
- Safe driving
- Hand-eye coordination
- Vehicle maintenance
- Sorting mail
- Change-of-address orders
- Service sales
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Multitasking
- Punctuality
- Excellent communication
- Critical thinking
- Reliability
Timeline
Rural Mail Carrier
United States Postal Service, USPS
09.2019 - Current
Representative
Tele-Tech - USAA
10.2017 - 09.2019
Crew Member
McDonald's
10.2015 - 10.2017
High School Diploma -
Jefferson Highschool
Similar Profiles
Lacey ReedLacey Reed
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Sophia HunteSophia Hunte
Customer Service Sales Clerk at United States Postal Service, USPSCustomer Service Sales Clerk at United States Postal Service, USPS
Erica DarbyErica Darby
Supervisor at United States Postal Service, USPSSupervisor at United States Postal Service, USPS
John WolfordJohn Wolford
City Carrier at United States Postal Service, USPSCity Carrier at United States Postal Service, USPS
Javier-Tony OrtizJavier-Tony Ortiz
Industrial Yard Maintenance and Painter at Frontrange Hydro-Bandits LLCIndustrial Yard Maintenance and Painter at Frontrange Hydro-Bandits LLC