Crystal Smith

Provided high-level administrative support to Tenth Judicial District Trial Courts while supervising Appeals, Court Reporters, and Administrative Support departments (5 people).

• Continued all duties of the Administrative Office Specialist.
• Served as part of the district's leadership/management team, participating and advising on short-term decisions and long-term strategic planning.
• Supervised Appeals Clerk and managed appeals processes for county and district court, ensuring timely resolution of cases.
• Directly supervised Court Reporting staff to ensure accuracy and longevity of the record.
• Advised and supported Court Executive in hiring decisions and workforce planning to ensure long-term budget compliance.
• Manage vendor and contractor relations. Led day-to-day and significant purchases and contracts.
• Provided guidance on human resource topics to management team.
• Contributed to the content and creation of management policies.
• Monitored compliance with Colorado Revised Statutes and directives from Chief Judge and Justice.
• Received and responded to PAIRR2 requests.
• Planned and coordinated special projects and events, including ceremonies and investitures.

Delivered comprehensive administrative support to Court Executive in supervision and management of around 70 staff members, court operations, and fiscal management.

• Maintain budgets, including operations and personnel for Trial Courts ($8M annually), Vet Court and BHTC and, in 2013-2014, the capital budget for the new Dennis Maes Judicial Building ($3M).
• Managed HR functions including employee file management, payroll processing, leave balance accruals, contract administration for court personnel, benefit liaison, and recruitment activities including scoring, interviewing, and onboarding of applicants.
• Executed invoice and voucher reconciliation, entered data into CORE, procured supplies and office furniture, and arranged travel for district personnel.
• Data tracking and analysis using COGNOS system.
• Set up, maintain, and track reports for Pre-Trial Services calls.
• Logged and assigned incoming transcript requests to ensure timely processing.
• Ensured compliance to state and local fiscal rules.

Performed detailed case processing to facilitate efficient court operations for clients, customers, and judges.

• Utilized software like Eclipse, JPOD, Lexis-Nexis, Word, and Outlook while cross-training to enhance team efficiency.
• Entered criminal and civil pleadings to consistently meet daily and weekly filing deadlines.
• Distributed court pleadings to relevant parties promptly.

Compiled data, computed fees and charges, and prepared invoices for billing; maintained Pueblo branch petty cash account, issued checks, and updated reports for historical data, accounting, performance tracking, and financial allocation.

• Prepared itemized statements, bills, and invoices; and recorded amounts due for services rendered.
• Maintained records of invoices and supporting documents.
• Created and maintained reports using Enterprise Administrator software
• Created and updated reports containing historical data in Microsoft Excel, Access, and Word to support financial tracking and analysis.
• Collaborated with Supervisors, Operations Managers, and call center personnel to ensure data accuracy and achieve operational goals.
• Performed bookkeeping work; including posting data and keeping other records concerning items purchased using petty cash.
• Issued checks from the petty cash fund to cover operational expenses.

Provide workforce management by monitoring events, call volume, and call distribution in the call center.

• Ensured appropriate personnel workload through constant monitoring of call center events.
• Assist Supervisors and Team Leads with managing their personnel including organizing days off, vacations, and early quits.
• Organized and recorded information in Microsoft Office Suite, Enterprise Administrator, E-Workforce Management, and Real Time Adherence to enhance efficiency and forecasting.
• Assessed compliance of events and processes with established regulations and standards.

Delivered customer service and support for multiple clients in fast-paced telephone center environment.

• Conferred with customers by telephone to provide information about products and services, take orders or cancel accounts, and obtain details of complaints, ensuring accurate and timely responses.
• Resolved customers' service or billing concerns by exchanging merchandise, refunding money, and adjusting bills, enhancing customer satisfaction.
• Engaged with customers to promote and sell new and additional products and services.
• Recorded customer interactions and transactions, including inquiries, complaints, and actions taken.
• Determined charges for services requested, collected deposits or payments, or arranged for billing.
• Referred unresolved customer grievances to designated departments for further investigation.

Provided front desk reception services and assisted Office Manager in supporting executives, contributing to smooth operations in a growing oil and gas company.

• Answered inquiries and obtained information for the general public, customers, visitors, and investors, enhancing communication and service delivery.
• Operated telephone to answer, screen and forward calls, provide information, and take messages.
• ·Welcomed individuals entering the establishment, assessing nature and purpose of visit and providing direction.
• Provided information regarding activities, location of departments, offices, and employees within the organization.
• Performed various clerical tasks to support team operations, helping maintain office efficiency and organization.
• Filed and maintained records using Microsoft Office Suite, mail or fax.