Crystal R. Gonzales
Fort Lupton
Summary
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks with schedules, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Volunteer
SGT. Willie De Leon Civic Center
Uvalde
01.2021 - 05.2021
- Administered vaccines to community members, ensuring adherence to health and safety protocols.
- Verified the patient's name and date of birth.
- Monitored and assisted patients with any symptoms post-vaccine.
Dispatcher/ office manager
Pro Field Services
Carrizo Springs
08.2017 - 08.2021
- Provided precise route directions.
- Coordinated schedules for 25 or more drivers, daily.
- Received about 50 calls a day.
- Processed and submitted payroll.
- Maintained accurate records of vehicle maintenance and inspections for over 100 vehicles.
- Created and updated dispatch logs for my records and management updates.
- Responded promptly to emergency situations and coordinated appropriate responses.
- Tracked driver and truck locations to provide real-time updates to clients.
- Processed and filed printed field tickets accurately.
- Dispatched a mechanic out to service calls.
Manager
Cleo’s Church’s Chicken
Carrizo Springs
04.2016 - 08.2017
- Immediately attended to any guest service problems or complaints.
- I kept track of the daily planner for food temperatures to ensure food quality.
- Maintained high standards of food safety and cleanliness in compliance with health regulations.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Managed team of 10-15 employees in fast-paced environment.
- Maintained accurate financial records, such as sales receipts and invoices.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Managed daily cash intake by counting out registers and tabulating profits.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
Customer Service Representative
PFS GROUP
Crystal City
01.2014 - 08.2016
- Inbound and outbound calls.
- Resolve patient billing issues.
- Arrange payment plans for patients.
- Managing accounts receivable for health systems and handling claims and insurance inquiries.
- Utilized CRM systems to document customer interactions and communication.
Education
PCT -
South West Texas Junior College
Uvalde, TX01.2021
High School -
Crystal City High School
Crystal City, TX01.2011
Skills
- Communication skills
- Real-time tracking
- Schedule coordination
- Emergency response
- Vehicle maintenance
- Record keeping
- Team leadership
- Active listening
- Problem solving
- Adaptability
- Computer proficiency
- Independent work
- Time management
- Multitasking
- Cash handling
Certification
- Certified EKG Technician (CET), 03/01/21
- Certified Clinical Medical Assistant (CCMA), 05/01/21
- Certified Phlebotomy Tech (CPT), 05/01/21
- CPR & First Aid BLS Provider, 05/01/21
Languages
- English
- Spanish
Timeline
Volunteer
SGT. Willie De Leon Civic Center
01.2021 - 05.2021
Dispatcher/ office manager
Pro Field Services
08.2017 - 08.2021
Manager
Cleo’s Church’s Chicken
04.2016 - 08.2017
Customer Service Representative
PFS GROUP
01.2014 - 08.2016
PCT -
South West Texas Junior College
High School -
Crystal City High School