Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal McNeal

Colorado Springs

Summary

Dynamic and compassionate professional with extensive experience in healthcare and customer service roles, notably as a Lead QMAP at Brookdale. Excelled in providing patient-centered care, enhancing patient satisfaction, and mentoring new staff. Skilled in multitasking, compassionate communication, and dementia care. Demonstrated adaptability and a strong commitment to teamwork and collaboration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

QMAP (Medication Tech)

Bethesda Gardens
04.2023 - Current
  • Worked well in a team setting, providing support and guidance.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Work with residents in assisted living and memory care

Lead QMAP (Medication Technician)

Brookdale
09.2022 - 04.2023
  • Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
  • Trained new Medication Technicians, ensuring adherence to best practices and quality standards.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Mainly worked in memory care

Counselor

Roundup Fellowship
09.2020 - 07.2022
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Worked with children (8-21) years of age
  • Mainly worked with Autism, ADHD, ADD, Suicidal and Homicidal ideations, and Bipolar disorders
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.


Cashier

Wendys Fast Food
08.2017 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
  • Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.

Education

High School Diploma -

Sierra High School
Colorado Springs, CO
05-2017

Skills

  • Compassionate communication

  • Problem-solving

  • Time management

  • Teamwork and collaboration

  • Customer Service

  • Mutlitask

  • Dementia Care

  • Caregiving

  • Adaptability and flexibility

Certification

  • QMAP(Medication Technician)
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)

Timeline

QMAP (Medication Tech)

Bethesda Gardens
04.2023 - Current

Lead QMAP (Medication Technician)

Brookdale
09.2022 - 04.2023

Counselor

Roundup Fellowship
09.2020 - 07.2022

Cashier

Wendys Fast Food
08.2017 - 08.2019

High School Diploma -

Sierra High School

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Crystal McNeal