Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Save the Date
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Crystal Irish

Crystal Irish

Castle rock

Summary

Knowledgeable House Cleaner with background in maintaining high standards of cleanliness and organization. Successfully managed variety of cleaning tasks, ensuring pristine environments for clients. Demonstrated reliability and attention to detail, consistently exceeding client expectations.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Professional House Cleaner and Owner

Lucky Charm Cleaning LLC
03.2023 - Current
  • Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
  • Wiped walls, decoration, and appliances.
  • Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
  • Managed workload across 25 houses and satisfied customer needs for cleaning standards and details.
  • Maintaining strong client relationships with open communication, responsiveness, and actively soliciting feedback are crucial for building trust and ensuring long-term loyalty.
  • Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
  • Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
  • Increased client referrals by consistently exceeding expectations through attention to detail and professionalism.

Medical Records Clerk

Colorado Neurodiagnostics
10.2018 - 04.2020
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Maintained patient records in compliance with security regulations.
  • Ensured timely destruction of outdated records, maintaining compliance with retention policies.

Warranty Administrator

Landmark Lincoln
08.2012 - 08.2016
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.

Receptionist/Warranty Administrator

Land Rover Denver East and South
02.2007 - 04.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.

Sales Associate/Cashier

Bed Bath & Beyond
02.2002 - 06.2006
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

No Degree - Medical Assistant

PIMA Medical Institute
Aurora, CO
12-2025

Skills

  • Chemical handling
  • Dusting and polishing
  • Bathroom sanitization
  • Sanitizing skills
  • Medical Office experience
  • Customer Service
  • Data Entry
  • Organizational skills
  • Communication Skills
  • Complex Problem-solving
  • Software Proficiency
  • Time Management

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Certification

I got certified as a Warranty administrator when I was in the dealerships.

Timeline

Professional House Cleaner and Owner

Lucky Charm Cleaning LLC
03.2023 - Current

Medical Records Clerk

Colorado Neurodiagnostics
10.2018 - 04.2020

Warranty Administrator

Landmark Lincoln
08.2012 - 08.2016

Receptionist/Warranty Administrator

Land Rover Denver East and South
02.2007 - 04.2012

Sales Associate/Cashier

Bed Bath & Beyond
02.2002 - 06.2006

No Degree - Medical Assistant

PIMA Medical Institute

Save the Date

  • Mesa Middle School
  • Save the Date!!!
  • “As one journey ends another begins.”
  • For our 8th grade students, the journey at Mesa Middle School ends in May.
  • The administration and the 8th grade staff cordially invite you to attend a 8th Grade Celebration which will be held in our gym on Tuesday, May 23rd from 8:15 am to 9:45 am
  • Because our seating is extremely limited, we ask that only 2 (adult guests) attend the ceremony. Please RSVP here. Refreshments will be served after the ceremony.
  • If you need special accommodations, please contact Mrs. Dina Stahl at 303-387-4754 or email her at dina.stahl@dcsdk12.org
  • More information will be available in the upcoming weeks.
  • (We will be providing a trolley shuttle from the Founders Park west parking lot (4671 Enderud Blvd, Castle Rock, CO 80104), due to limited parking at Mesa Middle School. The shuttle will start at 7:00 am and will take you back after the ceremony.)

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Crystal Irish