Crystal Floyd
North Houston
Summary
Experienced logistics and administrative professional with over 6 years in logistics and 20 years in administrative roles. Skilled in order processing, project coordination, customer service, and safety planning. Proven track record in managing high-volume orders, coordinating catering needs, and ensuring compliance and operational efficiency. Strong problem-solving abilities, enhancing customer satisfaction, and supporting team success. Detail-oriented with a focus on administrative excellence, multitasking, and client satisfaction. Excelling in both independent and team settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist
PSA BDP
07.2021 - 01.2025
- Processed staff requests and communicated with property management to ensure timely resolution
- Provided support to the facility manager by handling various administrative tasks as needed
- Coordinated and arranged catering services for events and meetings
- Planned and implemented the Customer Experience Project to enhance client satisfaction
- Developed and implemented a comprehensive evacuation plan to ensure building safety
- Composed and sent company email notifications to keep staff and clients informed
Logistics Coordinator II
PSA BDP
08.2014 - 01.2019
- Timely processed new truck/rail orders daily for strategic account customers
- Completed an average of 160 files per month
- Obtained shipping documents from SAP and processed AES filings for each shipment
- Issued billing invoices and maintained SOPs for each account
Project Coordinator
Bertling Logistic
06.2013 - 03.2014
- Arranged trucking for domestic cargo to facilities for export
- Verified the accuracy of client orders and ensured compliance with export regulations
- Informed clients via email about pick-up and delivery schedules, delays, and document discrepancies
- Entered material receipt information into the system and issued copies to clients
- Received and responded to customer complaints, ensuring resolution and client satisfaction
Education
Bachelor of Science - Business Management
University of Phoenix
Houston, TX09.2009
Associate of Applied Science - Computer Information Systems
Lone Star College
Houston, TX05.2005
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Mail handling
- Verbal and written communication
- Data inputting
- Calendar management
- Service-oriented mindset
- Records management
- Courteous and professional
Certification
HIPAA for Business Associates
Bloodborne Pathogens
Timeline
Receptionist
PSA BDP
07.2021 - 01.2025
Logistics Coordinator II
PSA BDP
08.2014 - 01.2019
Project Coordinator
Bertling Logistic
06.2013 - 03.2014
Associate of Applied Science - Computer Information Systems
Lone Star College
Bachelor of Science - Business Management
University of Phoenix
Similar Profiles
Zachary FraserZachary Fraser
INTERNATIONAL LOGISTICS COORDINATOR at PSA BDP InternationalINTERNATIONAL LOGISTICS COORDINATOR at PSA BDP International
Waqas AbbasiWaqas Abbasi
Vice President, Global Applications at PSA BDPVice President, Global Applications at PSA BDP
Piers McPhersonPiers McPherson
International Logistics Coordinator at PSA BDP InternationalInternational Logistics Coordinator at PSA BDP International