Cruz Herrera
Summary
I work well under both slow and fast pace's whether it's alone or with my crew. I get along with manager's and try to work hand and hand to make sure i'm doing the most i can to help out. Effective and swift communication skill's. Organizational skill's along with stocking and counting. Glowing service skill's that is sure to leave customer's with a smile on their face
Overview
2024
2024
years of professional experience
Work History
Team Member
Cinemark
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Server Assistant
Texas Roadhouse
08.2023 - 11.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Assisted with dining room set up prior to and after service period.
Education
Diploma -
Centennial Highschool
Puenlo, CO05.2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Cash handling
- Cleaning
- Flexible schedule
- Relationship building
Timeline
Server Assistant
Texas Roadhouse
08.2023 - 11.2023
Team Member
Cinemark
Diploma -
Centennial Highschool