Cristina Hill
White Plains
Summary
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Benjamin Steakhouse
610 Hartsdale Road, White Plains, NY, 10607
09.2024 - Current
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Lead Hostess
Z Prime Steakhouse
189 E Post Rd, White Plains, New York, 10601, NY
03.2024 - 09.2024
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Restaurant Hostess
Morton's The Steakhouse
5 Mamaroneck Ave, White Plains, NY 10601, US
01.2024 - 03.2024
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Baby Sitter
Melissa Nickolopoulos
San Francisco, Colombia
08.2023 - 01.2024
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Private Dog Sitter
Melissa Nickolopoulos
San Francisco, Colombia
08.2023 - 01.2024
- Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
- Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
- Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
- Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
- Addressed behavioral issues effectively through positive reinforcement training techniques, improving overall pet behavior.
Cat Sitter
Nancy Huff
San Francisco, Colombia
06.2023 - 01.2024
- Refilled water bowls, prepared meals and provided companionship and playtime activities.
- Exercised cats through interactive playtime sessions, stimulating their mental and physical health while keeping them engaged in activities.
- Maintained a clean and healthy environment, attending to litter box duties and sanitizing pet areas regularly.
- Developed trust and strong rapport with both clients and cats by demonstrating genuine care and attentiveness.
- Adhered to dietary restrictions and specific meal requests.
Education
Associate of Applied Science - Business Management
Westchester Community College
75 Grasslands Road, Valahalla Road, NY, 1059505-2026
No Degree - Biology
City College Of San Francisco
50 Frida Kahlo Way, San Francisco, CA 94112High School Diploma -
White Plains High School
550 North Street White Plains, NY 1060505-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Scheduling
- Assertiveness
- Handling complaints
- Personal presentation
- Relationship building
- Reservation handling
- Coordinating tasks
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Restaurant Hostess
Benjamin Steakhouse
09.2024 - Current
Lead Hostess
Z Prime Steakhouse
03.2024 - 09.2024
Restaurant Hostess
Morton's The Steakhouse
01.2024 - 03.2024
Baby Sitter
Melissa Nickolopoulos
08.2023 - 01.2024
Private Dog Sitter
Melissa Nickolopoulos
08.2023 - 01.2024
Cat Sitter
Nancy Huff
06.2023 - 01.2024
Associate of Applied Science - Business Management
Westchester Community College
No Degree - Biology
City College Of San Francisco
High School Diploma -
White Plains High School
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