Cristina Gomez

• Evaluated client needs and expectations, establishing clear solutions for each interaction.
• Liaised with customers, management, and bank tellers to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional banks to successfully deliver comprehensive solutions for clients.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
• Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies for their financial needs
• Manage large amounts of transactions for clients and solving account discrepancies
• Offer banking products such as credit cards, mortgage and rewards programs for clients
• Building strong client relationships based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information
• Teach clients how to navigate the digital banking app to save them time and in person banking
• Open new consumer and business accounts, completes service requests and submits credit applications.
• Follow up with phone calls to clients to successfully improve client relationships and generate feedback
• Always maintain updated knowledge of digital products and banking policies that follow the applicable law

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment promoting the interest of potential customers
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Processed transactions and online pickup orders using point-of-sale systems and online service app to minimizing wait times for customers at checkout and during pickup queue
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
• Supported store leadership in implementing new merchandising strategies to improve product positioning.
• Trained new employees in sales techniques and store procedures, improving team effectiveness.
• Coordinated with stock team to expedite restocking of high-demand items.
• Implemented feedback from customer surveys to enhance shopping experience.
• Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
• Managed cash register, ensuring accurate transactions and safeguarding against losses.
• Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
• Educate customers on self checkout procedures
• Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

•Conducted training workshops on HACCP and SQF policies.

•Train all new QA employees on various areas of the building

•Maintained strict compliance with food safety hygiene requirements.

•Run metal detection processes to eliminate hazards for consumers

• look over all data for food products being created and ensuring the quality and flavor of it

• Run lab tests and water activity levels for several doughs and mixes

• conducts ph tests on equipment to release to production

• Oversee crews of minimum 25 people while maintaining all quality assurance standards

• De-escalate situations of conflict between production workers and QA technicians with an empathic attitude and coming to a compromise

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.