Summary
Overview
Work History
Education
Skills
Timeline
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Cristina Delhoyo

Brighton

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Old Navy
Denver
07.2020 - Current
  • Learned all areas of the store (visuals, customer, scheduling, hiring, recruiting, selling and recovering, cash reconciliation)
  • Ability to successfully open and close the store
  • Grow talent within my store
  • Managing teams , and driving sales and loyalty
  • Driving sales and results: Supporting strategies and processes with a customer-centric mindset to boost store sales and achieve targets.
  • Team leadership & development: Recruiting, hiring, onboarding, and developing Brand Associates and Expert teams, fostering a high-performance and engagement culture. They also provide front-line supervision and are accountable for team performance through coaching and feedback.
  • Customer experience: Setting the tone for the store and the team to bring the Old Navy brand to life for customers, and ensuring a frictionless customer experience through omnichannel strategies.
  • Operational excellence: Owning assigned areas of responsibility, implementing action plans to maximize efficiency and productivity, performing Service Leader duties, and ensuring consistent execution of standard operating procedures.
  • Brand representation and compliance: Representing the brand, understanding the competition and retail landscape, promoting community involvement, and ensuring all compliance standards are met.
  • Monitored sales performance and identified areas for improvement in service delivery.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Created reports on sales trends, inventory levels, and financial data.
  • Managed daily operations and ensured team compliance with store policies.

5280 Member

DSST GVR HS
Denver
10.2019 - 05.2020
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

High school diploma -

DSST GREEN VALLEY RANCH

Skills

  • Customer service
  • Retail management
  • Retail sales
  • POS
  • Supervising experience
  • Cash handling
  • Cash register
  • Management
  • Leadership
  • Inventory control
  • Assistant manager experience
  • Communication skills
  • Team management
  • Sales strategies
  • Customer relations
  • Sales growth
  • Budgeting and finance
  • Financial reporting
  • Recruitment and hiring

Timeline

Assistant Manager

Old Navy
07.2020 - Current

5280 Member

DSST GVR HS
10.2019 - 05.2020

High school diploma -

DSST GREEN VALLEY RANCH

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Cristina Delhoyo