Cristian Nicolas Alvarado Baez
Bogotá
Summary
Dynamic Technical Support Representative with a proven track record at Foundever, excelling in technical troubleshooting and customer service. Recognized for enhancing user satisfaction through effective problem resolution and active listening. Committed to delivering exceptional service and fostering customer loyalty in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Foundever
06.2024 - 06.2025
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
Optum
07.2023 - 04.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Qualfon
10.2022 - 04.2023
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Sales Agent
Asurion
10.2021 - 09.2022
- Assisted call-in customers with questions and orders.
Customer Service Representative
Teleperformance
06.2019 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Colegio Albania
Albania, La Guajira 05.2001 -
Skills
Technical support
Customer service
Technical troubleshooting
Customer service expert
Active listening
Service support
Product troubleshooting
Application installations
Timeline
Technical Support Representative
Foundever
06.2024 - 06.2025
Customer Service Representative
Optum
07.2023 - 04.2024
Customer Service Representative
Qualfon
10.2022 - 04.2023
Sales Agent
Asurion
10.2021 - 09.2022
Customer Service Representative
Teleperformance
06.2019 - 10.2021
High School Diploma -
Colegio Albania
05.2001 -
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