Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Personalizado
Cronología
Generic

Cristian Felipe Acosta Gutierrez

Resumen profesional

Customer-focused representative with proven experience in sales, customer service, and relationship management. Skilled in identifying customer needs, providing tailored solutions, and converting inquiries into sales opportunities. Strong ability to retain clients through exceptional service, strategic problem-solving, and effective communication. Committed to delivering value, building loyalty, and contributing to team and company success.

Datos destacados

7
7
years of professional experience
2013
2013
years of post-secondary education

Experiencia

Retention and Sales representative

Full Potential Solutions
Bogotá, Bogotá D.C.
07.2024 - 07.2025
  • Assisted customers with product inquiries and provided accurate information in a timely and satisfactory manner.
  • Built and maintained strong relationships with customers, resulting in increased customer loyalty.
  • Converted inbound calls into sales opportunities by effectively communicating product benefits.
  • Developed strategies to keep customers satisfied and returning to the company.
  • Identified customer needs and provided tailored solutions to retain and grow accounts.


Customer service representative

Qualfon BPO
Bogota
08.2023 - 05.2024
  • Attention to the US market
  • Handling of customer inquiries about their insurance policy, adding, replacing and removing vehicles, profile changes, general questions, T&C.
  • Addressing the customers requests to the correct teamworks.

Customer service and sales representative

Conduent BPO
Bogota
05.2022 - 10.2022
  • Attention to the US market
  • Managing hotel reservations such as booking and changing, answering customers questions about hotel amenities and reservation inquiries.

Travel advisor

IGT Solutions BPO
Bogota
01.2022 - 05.2022
  • Attention to the US Market.
  • Successful implementation of various GDS for issuing and reissuing air tickets.
  • Handling of customer inquiries such as itinerary changes, travel documentation, baggage allowance.
  • Solving problems in the flight reservations such as cancellations, reschedules, and backoffice tasks.

Commercial advisor

Konecta BPO
Bogota
01.2021 - 12.2021
  • Promote of all financial stock products such as credit cards, app credits, portfolio purchase, payroll advance.
  • Outbound cold calls to bank clients.
  • Helping customers to correctly use the app for immediate disbursement.
  • Making over 50 or more call offers a day.

Customer Service representative

Concentrix BPO
Bogota
03.2020 - 11.2020
  • Attention to the U.S. Market.
  • Bilingual both English and Spanish attention.
  • Handling inquiries about cable, phone and other services, and multitasking cross selling tasks for inbound calls.
  • Promotion of different products available on customers accounts.
  • Sales through filtering questions to understand needs while giving solution over the phone.

Travel advisor

Teleperformance BPO
Bogotá
03.2018 - 03.2020
  • Work in the Latin America market.
  • Handling various tasks from the back office area.
  • Successful implementation of various GDS for issuing and reissuing air tickets.

Formación

Academic Highschool Degree -

Gimnasio el Lago high school

English level B2 - undefined

SMART Language Academy

Enfatiza tus habilidades clave

  • Problem solving
  • Upselling and Cross-Selling
  • Multitasking
  • Time management
  • Interpersonal communication
  • SABRE
  • AMADEUS


Personalizado

References and labor or personal certifications will be provided upon request.

Cronología

Retention and Sales representative

Full Potential Solutions
07.2024 - 07.2025

Customer service representative

Qualfon BPO
08.2023 - 05.2024

Customer service and sales representative

Conduent BPO
05.2022 - 10.2022

Travel advisor

IGT Solutions BPO
01.2022 - 05.2022

Commercial advisor

Konecta BPO
01.2021 - 12.2021

Customer Service representative

Concentrix BPO
03.2020 - 11.2020

Travel advisor

Teleperformance BPO
03.2018 - 03.2020

English level B2 - undefined

SMART Language Academy

Academic Highschool Degree -

Gimnasio el Lago high school
Cristian Felipe Acosta Gutierrez