Cristian Felipe Acosta Gutierrez
Resumen profesional
Customer-focused representative with proven experience in sales, customer service, and relationship management. Skilled in identifying customer needs, providing tailored solutions, and converting inquiries into sales opportunities. Strong ability to retain clients through exceptional service, strategic problem-solving, and effective communication. Committed to delivering value, building loyalty, and contributing to team and company success.
Datos destacados
7
7
years of professional experience
2013
2013
years of post-secondary education
Experiencia
Retention and Sales representative
Full Potential Solutions
Bogotá, Bogotá D.C.
07.2024 - 07.2025
- Assisted customers with product inquiries and provided accurate information in a timely and satisfactory manner.
- Built and maintained strong relationships with customers, resulting in increased customer loyalty.
- Converted inbound calls into sales opportunities by effectively communicating product benefits.
- Developed strategies to keep customers satisfied and returning to the company.
- Identified customer needs and provided tailored solutions to retain and grow accounts.
Customer service representative
Qualfon BPO
Bogota
08.2023 - 05.2024
- Attention to the US market
- Handling of customer inquiries about their insurance policy, adding, replacing and removing vehicles, profile changes, general questions, T&C.
- Addressing the customers requests to the correct teamworks.
Customer service and sales representative
Conduent BPO
Bogota
05.2022 - 10.2022
- Attention to the US market
- Managing hotel reservations such as booking and changing, answering customers questions about hotel amenities and reservation inquiries.
Travel advisor
IGT Solutions BPO
Bogota
01.2022 - 05.2022
- Attention to the US Market.
- Successful implementation of various GDS for issuing and reissuing air tickets.
- Handling of customer inquiries such as itinerary changes, travel documentation, baggage allowance.
- Solving problems in the flight reservations such as cancellations, reschedules, and backoffice tasks.
Commercial advisor
Konecta BPO
Bogota
01.2021 - 12.2021
- Promote of all financial stock products such as credit cards, app credits, portfolio purchase, payroll advance.
- Outbound cold calls to bank clients.
- Helping customers to correctly use the app for immediate disbursement.
- Making over 50 or more call offers a day.
Customer Service representative
Concentrix BPO
Bogota
03.2020 - 11.2020
- Attention to the U.S. Market.
- Bilingual both English and Spanish attention.
- Handling inquiries about cable, phone and other services, and multitasking cross selling tasks for inbound calls.
- Promotion of different products available on customers accounts.
- Sales through filtering questions to understand needs while giving solution over the phone.
Travel advisor
Teleperformance BPO
Bogotá
03.2018 - 03.2020
- Work in the Latin America market.
- Handling various tasks from the back office area.
- Successful implementation of various GDS for issuing and reissuing air tickets.
Formación
Academic Highschool Degree -
Gimnasio el Lago high school
English level B2 - undefined
SMART Language Academy
Enfatiza tus habilidades clave
- Problem solving
- Upselling and Cross-Selling
- Multitasking
- Time management
- Interpersonal communication
- SABRE
- AMADEUS
Personalizado
References and labor or personal certifications will be provided upon request.
Cronología
Retention and Sales representative
Full Potential Solutions
07.2024 - 07.2025
Customer service representative
Qualfon BPO
08.2023 - 05.2024
Customer service and sales representative
Conduent BPO
05.2022 - 10.2022
Travel advisor
IGT Solutions BPO
01.2022 - 05.2022
Commercial advisor
Konecta BPO
01.2021 - 12.2021
Customer Service representative
Concentrix BPO
03.2020 - 11.2020
Travel advisor
Teleperformance BPO
03.2018 - 03.2020
English level B2 - undefined
SMART Language Academy
Academic Highschool Degree -
Gimnasio el Lago high school
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