Cristian Danilo Rojas Guarnizo
Resumen profesional
I am a forward-thinking individual with a strong desire to learn and grow continuously. I am eager to acquire new knowledge that allows me to perform useful and efficient tasks aligned with the responsibilities of the assigned role. I stand out for my commitment, adaptability, and focus on delivering excellent customer service.
Datos destacados
2
2
years of professional experience
1
1
year of post-secondary education
Experiencia
Customer Service Agent
IGT Solutions
Bogotá, Bogotá D.C.
07.2024 - 07.2025
- Provided assistance to travelers regarding hotel and car rental reservations.
- Verified the status of bookings, cancellations, and refunds in accordance with cancellation policies.
- Delivered effective and empathetic solutions to customer inquiries.
Customer Service Agent
Teleperformance S.A.S
Bogotá, Bogotá D.C.
07.2023 - 06.2024
- Handled travel-related issues for drivers, offering support throughout their day.
- Managed and approved documentation, reviewed incorrectly charged or unpaid fares, and applied necessary adjustments.
- Maintained high standards in customer service and case resolution.
Formación
English Language Certification – Level C1 - Languages
American School Way
Bogotá, DC 01.2022 - 07.2023
Enfatiza tus habilidades clave
- Customer service and conflict resolution
- Effective communication in Spanish and English (C1 level)
- Experience with reservation platforms and CRM systems
- Adaptability and teamwork
- Documentation and administrative process management
Idiomas
Español
Idioma nativo
Inglés
Avanzado
C1
Cronología
Customer Service Agent
IGT Solutions
07.2024 - 07.2025
Customer Service Agent
Teleperformance S.A.S
07.2023 - 06.2024
English Language Certification – Level C1 - Languages
American School Way
01.2022 - 07.2023
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