CRISTIAN CAMILO ROJAS PABON
Bogotá
Summary
Diligent on communication skills with strong background in customer service and sales. Successfully improved customer satisfaction and built lasting client relationships. Demonstrated proficiency in problem-solving and communication skills.
Overview
6
6
years of professional experience
Work History
CSR, Sales
TTEC
05.2024 - 09.2025
- Assisted customers with inquiries, providing accurate product information and service options.
- Assisted customers in both English and Spanish, resolving inquiries and enhancing satisfaction.
- Handled sales transactions efficiently, ensuring seamless customer experiences.
- Adapted to changing priorities in fast-paced environment, demonstrating flexibility and problem-solving skills.
- Managed customer accounts, ensuring accurate information and timely updates.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
Technical Support Representative
Foundever
11.2019 - 03.2024
- Acquire comprehensive knowledge base articles to streamline support processes and improve efficiency.
- Developed and implemented strategic initiatives to improve overall productivity and service delivery.
- Mentored junior team members, fostering a collaborative support environment and knowledge sharing.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
Education
High School Diploma -
10-2019
C1 Level Translator - English Language
Skills
- Goal-oriented mindset
- Empathy and patience
- Data entry proficiency
- Cross-selling and upselling
- Product knowledge expertise
- Problem resolution
- Complaint handling
Timeline
CSR, Sales - TTEC
05.2024 - 09.2025
Technical Support Representative - Foundever
11.2019 - 03.2024
Cristobal Colon IED - High School Diploma,
Universidad Nacional De Colombia - C1 Level Translator , English Language