Cristian Camilo Chanaga Osma
Resumen profesional
Results-driven bilingual professional (English–Spanish) with 7+ years of experience in customer service, legal and medical support, retail operations, and logistics. Highly committed to professional excellence and motivated by the responsibility I hold toward my family and long-term career growth. Recognized for strong work ethic, reliability, and the ability to perform effectively in fast-paced, high-volume environments. I aim to contribute consistent value to the organization while advancing in a stable and progressive career path.
Datos destacados
5
5
years of professional experience
4
4
years of post-secondary education
Experiencia
Bilingual Legal Agent
Hispacontact
Medellín
2022.07 - Actual
- Provided bilingual legal assistance and customer support to clients in U.S.-based accounts.
- Handled sensitive legal-related inquiries with accuracy and confidentiality.
- Achieved high customer satisfaction through strong communication and problem-solving skills.
Bilingual Visa Agent
LeadTech
Barcelona
2022.11 - 2023.07
- Supported English-speaking customers in an international environment.
- Assisted with product troubleshooting, account management, and customer inquiries.
Bilingual Medical Agent
HRMD Colombia
Medellín
2022.04 - 2022.10
- Assisted patients in English and Spanish, managing medical service requests.
- Ensured accurate documentation and compliance with healthcare protocols.
Bilingual Agent
Teleperformance
Bogotá
2021.04 - 2022.04
- Delivered customer service for U.S.-based clients in high-volume contact center settings.
- Resolved customer issues through phone, chat, and email communication channels.
Cashier / Supervisor
Supermercado Veracruz
Floridablanca
2020.01 - 2021.01
- Managed cash register operations and supervised daily floor activities.
- Assisted in inventory control and customer service.
Driver
Cooperativa JLT
Bucaramanga
2018.01 - 2020.01
- Transported goods and ensured timely delivery following safety protocols.
Cashier / Marketing Supervisor
Supermercado Panorama
Piedecuesta
- Processed payments and supervised marketing and promotional activities.
Cashier
Mercomax
Delivery Assistant
Merca Full
Formación
High School Diploma -
Colegio Simón Bolívar
2016.01 - 2017.01
High School Diploma - undefined
Instituto Técnico José Elías Puyana
2012.01 - 2015.01
Primary School - undefined
Instituto Técnico Industrial José Elías Puyana
Enfatiza tus habilidades clave
- Bilingual Customer Service (English-Spanish)
- Call Center Operations
- Cash Handling & POS Systems
- Sales & Retail Supervision
- Logistics & Delivery Operations
- Conflict Resolution
- Communication & Customer Support
- Teamwork & Leadership
- Medical and Legal Support (Call Center)
- Integrity and honesty
- Teamwork
- Detailed analyzes
Languages
Español
Idioma nativo
English
Avanzado
C1
Cronología
Bilingual Visa Agent
LeadTech
2022.11 - 2023.07
Bilingual Legal Agent
Hispacontact
2022.07 - Actual
Bilingual Medical Agent
HRMD Colombia
2022.04 - 2022.10
Bilingual Agent
Teleperformance
2021.04 - 2022.04
Cashier / Supervisor
Supermercado Veracruz
2020.01 - 2021.01
Driver
Cooperativa JLT
2018.01 - 2020.01
High School Diploma -
Colegio Simón Bolívar
2016.01 - 2017.01
High School Diploma - undefined
Instituto Técnico José Elías Puyana
2012.01 - 2015.01
Cashier / Marketing Supervisor
Supermercado Panorama
Cashier
Mercomax
Delivery Assistant
Merca Full
Primary School - undefined
Instituto Técnico Industrial José Elías Puyana