CRISTIAN SIERRA
CUSTOMER SERVICE SPECIALIST
Cundinamarca
Summary
Experienced customer service professional with a strong background in service delivery and a track record of successfully handling multiple tasks simultaneously. Skilled in building and nurturing professional relationships to enhance profitability and achieve business objectives. Dedicated to providing exceptional customer service and contributing to the overall success of the organization through effective communication and problem-solving skills. Passionate about delivering top-notch service that exceeds customer expectations and drives long-term business growth.
Overview
12
12
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Customer Travel Specialist
IGT Solutions.
08.2024 - Current
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Customer Service Specialist
OptumHealth
07.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Advisor
Asurion
03.2022 - 02.2023
- Provide expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Customer Service Specialist
Concentrix
12.2019 - 03.2022
- Provide assistance regarding IP, BNC, WIFI and WIRE cameras such as power, signal interference, password or set up situations for security camera systems or accessories due to malfunctions
- Offer the most complete information about all of our products in order and supply the best security service depending in the customers needs.
- Ability to multi-task, set priorities and manage time effectively in order to keep records of every call we received during a day
- Resolved caller issues quickly and thoroughly.
Customer Service Specialist
Colaboro CTA
12.2014 - 02.2017
- Provide technical support to customer's devices such as mobile hotspot, cell phones, home phones, home security systems.
- Track customer's orders to assure satisfaction, building trust, loyalty and reliability.
- Answer incoming calls to provide customer service or technical support with different tools handle to meet members expectations in a timely manner.
- Document all call information according to standard operating procedures.
HR Training Assistant
Banco De Occidente
08.2013 - 08.2014
- Answer incoming calls to identify resolve or redirect internal employee depends on their concerns.
- Organize and coordinate training logistics to ensure execution.
- Provide technical support in reference to password change, set up courses & check courses status.
- In charge of archiving training guides in order to have records about employee internal growth.
Education
Asesoría Comercial y Operaciones de Entidades Financieras -
SENA
Barranquilla, ATL 08.2013 - 08.2014
English Degree -
Centro Cultural Americano
Barranquilla, ATL 06.2011 - 07.2013
High School Diploma -
Colegio Distrital Olaya
Barranquilla, ATL 02.2000 - 12.2011
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Sales background
Timeline
Customer Travel Specialist
IGT Solutions.
08.2024 - Current
Customer Service Specialist
OptumHealth
07.2023 - 04.2024
Sales Advisor
Asurion
03.2022 - 02.2023
Customer Service Specialist
Concentrix
12.2019 - 03.2022
Customer Service Specialist
Colaboro CTA
12.2014 - 02.2017
HR Training Assistant
Banco De Occidente
08.2013 - 08.2014
Asesoría Comercial y Operaciones de Entidades Financieras -
SENA
08.2013 - 08.2014
English Degree -
Centro Cultural Americano
06.2011 - 07.2013
High School Diploma -
Colegio Distrital Olaya
02.2000 - 12.2011
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