CRISTIAN MARIN
Cali
Summary
Highly skilled and motivated professional with 2 years of experience in project management, specializing in leading complex projects from initiation to completion. Demonstrated success in coordinating cross-functional teams to deliver projects on time and within budget. Proven ability to develop and implement innovative programs, resulting in improved team cohesion and increased internal productivity. Strong analytical abilities focused on quantitative analysis, including survey administration and policy brief development. Experienced in managing high-volume email communications within a prominent hospitality campaign.
Overview
3
3
years of professional experience
Work History
Chat Support Representative
Shopify
11.2023 - Current
- Met performance quotas and achieved one-contact resolutions for various Shopify-related issues
- Collaborated with billing and technical support departments to ensure efficient resolution of customer concerns
- Assisted customers in completing purchases and provided support for tracking order deliveries
- Provided backup support to fellow chat agents, assisting with specific issues or challenging customer interactions
Quality assurance analyst
Intouch
10.2022 - 11.2022
- Managed substantial email volumes and communication flow within a prominent hospitality campaign
- Designed and implemented a professional recognition program, fostering greater team cohesion
- Achieved notable increase in internal productivity within the first month of program launch
Senior Project Coordinator
City Hall
07.2021 - 07.2022
- Managed complex projects from initiation to completion
- Coordinated cross-functional teams to deliver projects on time and within budget
- Developed and implemented innovative programs resulting in improved team cohesion and increased internal productivity
- Strong analytical abilities with a focus on quantitative analysis
Customer Service Agent
Nintendo
07.2021 - 12.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Bachelor of Science (B.S.) -
University Icesi
Languages
Spanish
English
Timeline
Chat Support Representative
Shopify
11.2023 - Current
Quality assurance analyst
Intouch
10.2022 - 11.2022
Customer Service Agent
Nintendo
07.2021 - 12.2021
Senior Project Coordinator
City Hall
07.2021 - 07.2022
Bachelor of Science (B.S.) -
University Icesi
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