Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Personalizado
Personal Information
Certification
Timeline
Generic
CRISTIAN GONZÁLEZ PIMIENTA

CRISTIAN GONZÁLEZ PIMIENTA

Senior Account Manager
Engativa,DC

Summary

With 7 years of experience in the BPO industry, I bring a well-rounded blend of management and business development skills to the table. Leading high-performing teams has sharpened my expertise in assertive communication, leadership, data analytics, and benchmarking.

I’m passionate about nurturing talent and fostering growth, driving teams to achieve their highest potential. My leadership style is rooted in collaboration, motivation, and mentorship, creating environments where individuals thrive and contribute to shared success. I prioritize clear communication to ensure alignment and foster trust among team members.

Data-driven decision-making is a cornerstone of my approach. I’m adept at analyzing complex data, identifying trends, and translating insights into strategic actions. By continually optimizing processes and benchmarking against industry standards, I strive for excellence and continuous improvement.

My experience has given me a deep understanding of global markets and the ability to navigate diverse cultural nuances. This has led to successful partnerships with clients and stakeholders. I leverage my business acumen and cross-cultural expertise to build strong relationships and seize opportunities in the global marketplace.

I’m eager to bring my skills in BPO management, leadership, data analytics, and business development to new challenges, driving growth and delivering impactful results.

Overview

9
9
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Senior Account Manager

Teleperformance
Bogotá, Bogota D.C.
01.2024 - Current
  • Senior Account Manager at Teleperformance, specializing in strategic management of key accounts and proactive development of client success programs. Proven ability to organize high-impact activities in contingency scenarios, ensuring operational resilience and client satisfaction.

  • Expert in driving customer retention through the implementation of Customer Success initiatives beyond traditional experience management. Skilled in strategic communication, leadership of large-scale operations (+450 employees), and data-driven continuous improvement.

Account Executive

Teleperformance
Bogotá, Bogota D.C.
01.2022 - 12.2023
  • Assertive communication techniques are utilized to effectively resolve conflicts and foster long-term client partnerships.
  • Strategic thinking and the ability to identify growth opportunities have consistently resulted in exceeding revenue targets and achieving remarkable customer satisfaction.

Supervisor

Teleperformance
Bogotá, Bogota D.C.
01.2018 - 01.2021
  • Help train and motivate customer service representatives supporting queries, teaching them on how manage their emotions while interacting and giving support to clients.
  • Monitor progress, root cause identification and coaching opportunity areas.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Trainer Flex

Teleperformance
Bogotá, Bogota D.C.
01.2018 - 12.2018
  • Build client's logic knowledge on new hire agents at basic development of customer experience throughout the management of workflows and call-flows.

Supervisor

First Fussion
Bogotá, Bogota D.C.
01.2016 - 01.2017
  • Manage direct selling coverage areas.
  • Perform team meetings in front of the sales pain points.
  • Inventory the merchandise.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Education

BBA - International Business

Universidad De Ciencias Aplicadas Y Ambientales "U.D.C.A"
Bogotá, DC
01.2018 - 1 2023

GED -

IED Colegio República De Colombia
Bogotá, DC
01.2013 - 1 2015

High School Diploma -

IED Colegio República De Colombia
Bogotá, DC
01.2004 - 1 2015

Skills

  • Customer relations

  • Sales expertise

  • Revenue generation

  • Stakeholder & Client Relationship Management

  • KPI Tracking & Performance Optimization

  • Negotiation & Conflict Resolution

  • Data Analysis & Problem Solving

  • Sales & Customer Success Strategy

  • Communication (English B2 Certified)

  • Lean Six Sigma (Yellow Belt Certified)

Accomplishments

    Achieved consistent business growth through effective farming strategies, expanding existing client accounts and unlocking new revenue streams by identifying upselling and cross-selling opportunities (+50 headcount)

Personalizado

Jorge Humberto Sandoval

Economics Professional

3104625663


José González

System technologist

3105714141

Personal Information

Certification

Certified Lean Six Sigma Yellow Belt, with a strong foundation in process improvement and quality management.

Timeline

Senior Account Manager

Teleperformance
01.2024 - Current

Account Executive

Teleperformance
01.2022 - 12.2023

Supervisor

Teleperformance
01.2018 - 01.2021

Trainer Flex

Teleperformance
01.2018 - 12.2018

BBA - International Business

Universidad De Ciencias Aplicadas Y Ambientales "U.D.C.A"
01.2018 - 1 2023

Supervisor

First Fussion
01.2016 - 01.2017

GED -

IED Colegio República De Colombia
01.2013 - 1 2015

High School Diploma -

IED Colegio República De Colombia
01.2004 - 1 2015
CRISTIAN GONZÁLEZ PIMIENTASenior Account Manager