Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Gym and Yoga.
Timeline
Generic
Cristian David Periñan Gonzalez

Cristian David Periñan Gonzalez

System Engineering
Usaquen,DC

Summary

I am a highly organized professional with extensive experience in customer service, administrative task management, and IT support. My strong communication and problem-solving skills enable me to provide efficient and effective support to clients as a virtual assistant and technology team member. I have hands-on experience with CRM platforms like CLIO and have provided technical assistance to legal and administrative staff, ensuring smooth platform performance and quick resolution of issues.


I'm very good with languages with an English EF SET Certificate of C2.

In addition to administrative expertise, I bring a solid technical background supported by my training with Tech Navy, where I gained skills in SQL, systems troubleshooting, platform support, and client-side issue resolution. With a solid background in project management and task coordination, I am well-equipped to deliver exceptional support in both operational and technical environments.

Overview

8
8
years of professional experience
2
2
Languages

Work History

IT Support Assistant /Information Technology Manager

The United Firm | La Liga Defensora, APC
Re
01.2023 - Current
  • Responded to queries on phone, via email or through IT ticketing system.
  • Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
  • Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
  • Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
  • Assisted in the development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
  • Ensured seamless business operations by providing round-the-clock technical support during crucial periods or events.
  • Trained new employees on company-specific software applications, facilitating faster integration into work processes.

Billing Assistant Part -time

Miller Family
03.2023 - 10.2024
  • Responsible for managing the Firm's billing process, including the retainer and replenishment procedures and A/R collections.
  • Preparing, reviewing, revising pre-bills, ensuring correct grammar and spelling, positioning the bills in the client-facing manner.
  • Working closely with attorneys to ensure quality/accuracy, timeliness, and billable hour requirements of all fee earner's time entries on a daily and weekly basis to ensure compliance with the fee earner's KPIs and firm's billing policies.
  • Preparing bi-weekly and monthly invoices and sending same per the firm's policies and procedures.
  • Managing and assisting to reduce A/R of the firm.
  • Manage billing questions and concerns from clients.
  • Make collections calls to clients.
  • Manage retainer accounts and requesting replenishments.
  • Assist with chargebacks/refunds.
  • Take client payments, including credit cards.
  • Received, sorted, and distributed incoming mail.
  • Worked closely with the accounting department to ensure timely and accurate posting of client payments.
  • Prepared detailed reports on account status, payment histories, and aging analysis for management review, enabling informed decisionmaking.
  • Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
  • Expedited payment collection process through timely follow-ups on outstanding invoices with clients.

Customer Service Representative/Junior Data Analyst

Airbnb
02.2022 - 10.2022
  • Experience in customer service in the tourism sector.
  • Reservation management and resolution of doubts on online platforms.
  • Coordination of guest check-ins and check-outs.
  • Management of incidents and customer complaints.
  • Support in improving customer experience.
  • Use of technological tools for managing reservations and communicating with clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered prompt service to prioritize customer needs.
  • Bridged communication gaps between technical and non-technical stakeholders by presenting analytical findings in clear, concise language accessible to all audiences.
  • Identified patterns and trends in large data sets and provided actionable insights.

Quality Analyst / VRBO

Teleperformance
08.2019 - 01.2021
  • Experience in reviewing and improving quality processes in tourism and hospitality companies.
  • Previous work as a quality analyst in the hospitality industry focused on customer service excellence.
  • Experience in identifying areas of improvement and developing strategies to guarantee quality service.
  • Participation in quality audit and data analysis projects to improve operational efficiency in the tourism sector.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
  • Developed and maintained quality assurance procedure documentation.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

Customer Service Representative/ Nordstrom

Teleperformance
02.2019 - 07.2019
  • Experience in customer service in retail environments.
  • Ability to handle difficult situations and solve problems effectively.
  • Excellent verbal and written communication skills.
  • Experience in handling customer complaints and claims.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

English Teacher

COLEGIO FERNANDA BELLO
Cartagena, Departamento de Boyaca
03.2017 - 12.2018
  • Experience teaching English to primary school children in a bilingual school.
  • English tutoring for high school students to improve writing and vocabulary skills.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Kept classroom organized, clean and safe for students and visitors.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Created and implemented activities to foster critical thinking skills of students.

Education

Bachelor of Science - Computer Information Systems

Universidad Tecnológica De Bolívar
Cartagena, BOL
02.2017 - 3 2022

Certificate - Cyber Security

University of Javeriana
Bogota
05-2025

Skills

  • Time Management

  • Email Management

  • Attention to detail

  • Organization

  • Computer Skills

  • Microsoft office

  • Document drafting

  • Document filing

  • Client communication

  • Administrative support

  • Document control

  • Contract review

  • Client relations

  • Calendar management

  • Document preparation

  • Case management

  • Legal compliance

  • Client billing

  • Project management

  • Database management

  • Organizational efficiency

  • Customer relationship management

  • Legal terminology

  • Task prioritization

  • Document editing

  • Advanced word processing

  • Transcription

  • Scheduling/Planning

  • Writing and editing

  • Interviewing clients

  • Travel coordination

  • Billing statements

  • Logistics management

Personal Information

Nationality: Colombian

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated the firm's smooth transition to a paperless system.
  • Acted as the lead Legal Assistant on multiple international asylum cases.

Gym and Yoga.

Very athletic  passionate.

Timeline

Billing Assistant Part -time

Miller Family
03.2023 - 10.2024

IT Support Assistant /Information Technology Manager

The United Firm | La Liga Defensora, APC
01.2023 - Current

Customer Service Representative/Junior Data Analyst

Airbnb
02.2022 - 10.2022

Quality Analyst / VRBO

Teleperformance
08.2019 - 01.2021

Customer Service Representative/ Nordstrom

Teleperformance
02.2019 - 07.2019

English Teacher

COLEGIO FERNANDA BELLO
03.2017 - 12.2018

Bachelor of Science - Computer Information Systems

Universidad Tecnológica De Bolívar
02.2017 - 3 2022

Certificate - Cyber Security

University of Javeriana

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Cristian David Periñan GonzalezSystem Engineering