Cristian Arboleda

Streamlined processes through efficient record keeping.

• Improved customer satisfaction by effectively handling complaints and inquiries.
• Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
• Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
• Mitigated potential downtimes with proactive system monitoring and fault detection techniques.
• Managed high-volume calls, resulting in efficient complaint resolution.

• Conducted outbound calls courteously to resolve outstanding matters.
• Improved operational efficiency by streamlining customer care processes.
• Established rapport with customers to encourage repeat business.
• Deescalated tense situations for improved customer relationships.dealer
• Promoted additional products, contributed significantly towards overall dealership profitability.