Cristiam Mauricio Perdomo Fuentes
Bilingual Agent
Bogotá D.C
Summary
Dedicated and motivated employee with a genuine passion for mastering the intricacies of the BPO field. Seeks out opportunities to expand knowledge and skillset, consistently striving to make valuable contributions to the overall success of the team. Possesses exceptional administrative skills, fosters strong relationships, and finds innovative solutions to complex problems.
Overview
7
7
years of professional experience
Work History
BUSINESS MANAGER
SEGURIDAD EL PENTAGONO COLOMBIANO LTDA
01.2017 - 08.2022
WORK EXPERIENCE
· I have worked five years filing disabilities for several security companies and performing the corresponding documentary steps, I have knowledge in Microsoft Excel since I made annual reports for the companies indicating the transcribed and paid disabilities
Customer Service Agent
Concentrix
10.2022 - 01.2024
I working in Concentrix with a bilingual medical insurance called Cigna , my duties there consisted on calling the hospitals and pharmacies to make sure that the shipments of medical equipments and medicines were successful, besides these I had to inform them the benefits of their respectives plans schedule appointments with general practitioners and specialists, manage authorizations for tests and medicines and file complaints and claims when they were dissatisfied with the service.
Education
No Degree - Law
UNIVERSIDAD CATOLICA DE COLOMBIA
05.2001 -
High School Diploma -
IED Colegio Nacional Restrepo Millán Main Campus
05.2001 -
Skills
Complaint Handling
Patience and Calmness
Stress Tolerance
Cross-Selling and Upselling
Listening Skills
Computer Skills
Academicformation
UNIVERSIDAD CATOLICA DE COLOMBIA, Law, Political Science and International Relationships, SIXTH SEMESTER, (Semester postponed), IED Colegio Nacional Restrepo Millán Main campus
Seminarsandothers
- Research Seminar on Sociology and Political Science in agreement with the National University March 2 to June 13, 2013
- Debate on the peace process in Colombia with an academic perspective Wednesday, June 24, 2013
- Lecture on human sciences, faculty of sociology, University foundation Los libertadores November 11 to November 14, 2013.
Skills
ADVANCED (C1), ADVANCED (B2)
Identitydocument
1031161955
Personal Information
- Place of Birth: Bogotá D.C
- Date of Birth: 12/01/95
- Marital Status: Single
References
- Lisbeth Johanna Vera Fuentes, Trader, COLOMER, 3133749635
- Arcelina Fuentes Ruiz, Industrial Confectioner, 3134964966
- Mauricio Perdomo Pedroza, Business Manager, 3144012587
Languages
Spanish, English
Native language
Portuguese
Upper intermediate
B2
Timeline
Customer Service Agent
Concentrix
10.2022 - 01.2024
BUSINESS MANAGER
SEGURIDAD EL PENTAGONO COLOMBIANO LTDA
01.2017 - 08.2022
No Degree - Law
UNIVERSIDAD CATOLICA DE COLOMBIA
05.2001 -
High School Diploma -
IED Colegio Nacional Restrepo Millán Main Campus
05.2001 -
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